Warranty & Service Administrator

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions. 

Were seeking a Quality Assurance Specialist- Administrative who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title: Quality Assurance Specialist- Administrative   |   Req ID: 17111   |   HR Contact: Caitlyn COLLINGS   |   Location: Building Envelope - Corp Saginaw, MI

ABOUT THE ROLE 

WHAT YOU’LL ACCOMPLISH

• Handle incoming phone calls, direct inquires appropriately, and resolve issues


• Support efficient day-to day operations


• Process inspection requests


• Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails


• Investigate missing information in company databases to ensure they are complete and accurate


• Create warranty records


• Create warranty transfer documents and process accordingly


• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department


• Other duties as assigned

WHAT WE'RE LOOKING FOR

Education:

• High School Diploma or GED is required

Required Work Experience:

• A minimum of 2 years’ experience in an office or administrative position


• Working knowledge of Microsoft operating systems to include proficiency in Word and Excel


• Excellent keyboarding skills


• Strong phone/verbal/written communication skills


• Accurate and detail oriented


• Ability to perform in a team-oriented atmosphere

WHAT WE OFFER

• Competitive salary & Bonus Incentive


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings


• Medical, Dental, Vision, Disability and Life Insurance


• Holistic Health & Well-being programs


• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)


• Paid time off including 12 paid holidays


• Paid Parental Leave (maternity & paternity)


• Educational Assistance Program

#Duro-Last

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.