Warranty Claims Supervisor

Job Summary

The Quality Claims Supervisor investigates quality claims and disputes and plays a critical role in ensuring that issues are resolved fairly and efficiently. The role involves examining claims and disputes to determine their validity, gather evidence, and resolve issues in a fair and impartial manner. This process often requires strong analytical skills, attention to detail, and effective communication. In this role you will be leading a small team and reporting to the Interpretation Manager. 

Duties and Responsibilities

• Lead and manage the investigation process for complex claims and disputes.
• Develop and implement strategies for effective claims resolution.
• Coordinate with various departments to gather necessary information and evidence.
• Analyze data and documentation to identify patterns or underlying issues.
• Prepare comprehensive reports and recommendations for resolution.
• Communicate findings and decisions to stakeholders, including clients and interpreters.
• Ensure compliance with agency policies and legal regulations.
• Provide training and support to team members involved in the claims process.
• Continuously review and improve investigation procedures to enhance efficiency and effectiveness.

Skills and Qualifications

• Minimum of two (2) years of experience in claims investigation, dispute resolution, or a similar role.
• Excellent analytical and problem-solving abilities: ability to assess complex situations and evidence critically and developing fair and practical solutions to resolve disputes.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with interpreting services and related industry standards is a plus.
• Impartiality: Maintaining objectivity and fairness throughout the investigation.

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
• Employee assistance program
• Company-sponsored events and activities
• Hybrid Work Environment
• One week in office per month
• Pay Range: $25-28/hour