Warranty Clerk

What we offer: 

• Free Health Insurance Option Available


• 401k Match Options Available


• HSA company match contribution


• Dental and Vision Insurance Available


• Paid Vacations, Holiday Pay, PTO pay


• Career advancement opportunities, promote from within


• Discounts on products and services


• Family owned and operated


• Long term job security

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  Book warranty repair orders and submit claims of manufacturer warranty
  
  


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  Maintain receivables schedules; service contract claim submission and follow up
  
  


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  Work closely and effectively with team of technicians, service writers, and supervisors
  
  


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  Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
  
  


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  Communicate with Service Advisors to define the scope of a warranty claim
  
  


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  Process all warranty paperwork to ensure proper documentation and to verify criteria
  
  


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  Arrange for parts for shipment to factory or distributor
  
  


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  Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by the warranty companies.
  
  


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  Stays abreast of all factory recalls, announcements, and procedures
  
  


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  Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
  
  


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  Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  
  


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  Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
  
  


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  Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
  
  


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  Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission
  
  


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  Maintain record of all claims submitted, returned/rejected and paid and their current status
  
  


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  Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
  
  


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  Provide a weekly report to the service manager regarding claims status
  
  


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  Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
  
  

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  Warranty experience preferred
  
  


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  Attention to detail
  
  


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  Ability to work well with others and be part of a team
  
  


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  Proficiency Microsoft Office
  
  


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  General accounting knowledge preferred
  
  


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  Valid driver's license and clean driving record