Warranty Coordinator

For over 70 years, McKenney’s has attracted the best people, as well as the best customers, and we pride ourselves on consistently performing above customer expectations. We are constantly challenging ourselves to strive for improvement. As a third-generation family-owned company, we are financially strong and one of the most technology-driven mechanical contractors in the country.

We are actively seeking a detail-oriented and proactive Warranty Coordinator to join our team. You will be responsible for managing and coordinating all warranty-related activities for mechanical systems, including HVAC, plumbing, and piping installations. The ideal candidate will possess strong administrative skills, technical understanding of mechanical systems, and a customer-service mindset to ensure timely and accurate resolution of warranty claims.
 

Key Responsibilities:

· Coordinate and process warranty claims for HVAC, plumbing, and mechanical systems installed in commercial and industrial projects.

· Maintain and update warranty logs, including tracking of warranty periods, start-up dates, and claim statuses.

· Serve as the primary point of contact for clients, subcontractors, vendors, and field personnel regarding warranty issues.

· Review and interpret equipment submittals, O&M manuals, and manufacturer warranties to determine claim validity.

· Schedule and dispatch service technicians or subcontractors to address warranty-related issues.

· Document all communications, repairs, and resolutions in internal systems.

· Ensure all required documentation (pictures, reports, claim forms) is collected and submitted accurately.

· Follow up with manufacturers and suppliers to resolve warranty disputes or obtain replacements.

· Support project closeout process by compiling and distributing warranty packages to clients.

Qualifications:

· High school diploma or equivalent required; Associate’s or Bachelor's degree in construction management, mechanical engineering, or a related field preferred.

· 2–4 years of experience in warranty coordination, service dispatch, construction administration, or related roles within the mechanical or general contracting industry.

· Working knowledge of commercial HVAC, plumbing, and mechanical systems.

· Strong organizational skills and attention to detail.

· Excellent written and verbal communication skills.

· Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with project management software such as Procore, CMiC, or Viewpoint is a plus.

· Ability to work independently and collaboratively in a fast-paced environment.

Preferred Traits:

· Problem-solver with a customer-first mindset.

· Comfortable reading construction documents, submittals, and system specifications.

· Skilled in time management and follow-through.

· Able to handle multiple priorities under tight deadlines.

Working Conditions and Physical Effort:

· Work is usually performed in a typical interior office environment.

· No or very limited exposure to physical risk.

· No or very limited physical effort is required.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.