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D&M Leasing is seeking a dynamic and motivated Warranty and Ancillary Product Sales Representative to join our team. This role focuses on offering aftermarket products to clients, both lease and retail, ensuring a seamless experience from start to finish. You’ll work closely with our Finance and Insurance (F&I) teams to understand and present products while maintaining exceptional customer service standards.
The base salary is $4,000 per month, along with additional bonuses and commissions, offering the potential to earn a six-figure income. This roel would be out of our Fort Worth office M-F 8:30-6pm with an hour lunch.
Responsibilities:
• Offer aftermarket products to 100% of clients, including leases and retail deals.
• Learn and master the details of all back-end products and their benefits.
• Understand bank approvals and guidelines to identify eligible products.
• Communicate with lenders and update approvals with aftermarket products independently, without involving sales managers.
• Respond promptly to client inquiries via phone, email, or text with a professional and friendly approach.
• Assist with other F&I functions as needed.
• Collaborate with agents to ensure accurate deal updates and customer satisfaction.
• Use tools like CyberCalc to quote products efficiently.
• Prepare and send customized communication templates to clients.
• Follow up with clients using tailored responses to address objections and provide alternative options.
• Ensure timely processing of deals without creating bottlenecks.
• Provide clear explanations of aftermarket products to clients, addressing any questions confidently.
Qualifications:
• Proficient in Excel and reporting tools.
• Exceptional communication skills, both written and verbal.
• High sense of urgency and attention to detail.
• Friendly and bubbly disposition with a strong customer service mindset.
• Ability to work independently while collaborating effectively with internal teams.
• Experience with financial processes, approvals, and customer-facing interactions is a plus.
Benefits:
• Medical, Dental, Vision, and 401k after the orientation period
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