Warranty Coordinator

Description

Williams Homes is a privately held homebuilder based in Southern California. Williams Homes was founded in 1997 and built on the principles of integrity, trust, and partnership. Over the past 10 years Williams Homes has been consistently entering new markets such as Central Coast, CA, Montana, Idaho, Texas and this year Sacramento, CA and the High Desert, CA. An advantage of being a nimble and entrepreneurial family-owned company with our size and resources is that we can be in various markets. It’s Williams Homes love for building that has resulted in the successful creation and delivery of numerous homes and new home communities, while making the American dream a reality.

We believe that home building is and always will be a fundamentally great business. Lance and Sadie Williams are committed to the long-term success of the company and to the employees. The most important assets in our company are the people that come to work at Williams Homes every day. Williams Homes has a culture where WE ARE Williams Homes and work as a united team.  We celebrate successes together and we work thru losses together.  Becoming a Williams Homes employee, means becoming a Williams Homes family member.

Williams Homes is currently building near the ocean, in wine country, in the mountains, and in all places beautiful. Come join the Williams Homes family and help us build the American dream near you. 

THIS POSITION IS LOCATED IN OUR SANTA CLARITA, CA HEADQUARTERS/SOCAL DIVSION OFFICE.  THIS IS NOT REMOTE.

Summary/Objective:

The Warranty Service Coordinator (WSC) supports and facilitates the daily activities of the Warranty Service Department. Coordinates quality walks, homeowner orientations, and service requests submitted by homeowners thru the Punchlist Manager site. Provides administrative support to the Warranty Director and team. Required to build strong relationships with warranty, construction, sales, trade partners and service providers to ensure homeowners receive the best care possible. 

Essential Job Duties

• Receives all homeowner calls during business hours and updates the conversation log in Punchlist Manager. 
• Analyzes calls and submitted warranty requests to determine if the item is a general repair, non-billable trade contractor assignment, homeowner maintenance item, and/or if the item is excluded from the warranty guidelines. 
• Works with sales to confirm walk dates with buyers. Once confirmed, notifies distribution list of confirmed dates and updates New Star, Punchlist Manager, shared Outlook calendar, and necessary reports.
• Schedules all quality control inspections, homeowner orientations, house-to-home walks, and quality control signoffs, on warranty reps calendar. Schedules an even and fair workflow between warranty reps, with travel time considerations.
• Obtain homebuyer profile information sheet from sales documents and shares data in Outlook calendar appointment. 
• Receives signoffs for inventory homes and assigns maintenance agreements for both landscaping and cleaning contractors. 
• Upon closing confirmation from escrow, cancels landscaping and cleaning maintenance agreements (if inventory home), updates Punchlist Manager with homeowner information and necessary documents for homeowners.
• Confirms necessary documents are in Sharepoint from sales, construction, purchasing, and trade contractors on all communities and homeowners. 
• Regularly review reports from construction and sales of upcoming dates and buyers to prepare in advance. 
• Create packages for quality control inspections and homeowner orientations with detailed lot specifications for the warranty representatives.   
• Receives and processes all warranty invoices and expense reports.
• Distributes item summary report and attends weekly meetings with warranty team to discuss and update. 
• Promptly reports issues or concerns to warranty management. Required to communicate with construction and sales staff on a regular basis to accomplish these tasks.

Requirements

Education, Knowledge, Skills and Abilities:

• High School diploma required; Associate degree preferred. 
• Experience working in construction and/or Home Building strongly preferred.
• Advanced knowledge of MS Outlook, Adobe, Word, Excel, and Sharepoint.
• Strong Customer Service skills; Strong written communication skills.
• Excellent organizational and multitasking skills. Ability to prioritize daily incoming tasks.

DISCLAIMER: Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may be asked to perform other duties as assigned. Williams Homes is an Equal Opportunity Employer.

Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes. No fees will be paid in the event the candidate is hired by Williams Homes as a result of the referral.