Warranty Coordinator

Key Departmental Responsibilities 

• Responsible for identifying incoming warranty packages and determining if the product meets warranty criteria. 

• Maintains warranty website by documenting steps throughout the warranty process. 

• Interface with production and sales teams to keep them informed of warranty testing results.  

• Assist and guide warranty technicians in processing to ensure proper evaluation of product and that results are communicated back to the customer. 

• Ensure the training of new and existing employees in the processes and methods required to achieve the company’s standards of quality. 

• Interface with the accounting team to ensure proper debiting/crediting of warranty claims/products. 

• Point of contact with customers with any questions or concerns regarding warranty claims. 

• Prepare products for warranty testing including cleaning products using chemicals and equipment from the assembly line. 

• Perform testing of warranty products and determine the root cause of failure modes found during testing.  

• Provide analysis of testing results and communicate to management. 

• Responsible for vendor returns. 

• Operate in conformance with the requirements of the Diesel Forward quality management system. 

• Assist other employees both in and out of the department. 

• Perform other related projects, duties, and assignments as required. 

• Provide feedback on system needs/changes.  

Skills & Qualifications 

High school diploma or equivalent required. Customer service experience preferred. Strong mechanical aptitude. Must be an opportunity and solution-oriented, self-confident, flexible, and an analyst who can translate data into information.  Well organized in a professional manner.  Candidates must possess strong initiative and a proven willingness to assume ownership for areas of responsibility.  Possess the ability to make informed decisions quickly and independently.  Strong inter-personal communication skills.