Warranty Coordinator, Homebuilding

SUMMARY: 

The Homebuilding Warranty Coordinator is responsible for managing post-construction warranty service for homeowners. This role ensures timely resolution of warranty claims, coordinates repairs, and maintains high levels of customer satisfaction after home closing. Ideal candidates should have strong communication skills and excellent time management. 

ESSENTIAL DUTIES: 

• Serve as the primary point of contact for homeowners regarding warranty related concerns.
• Educate homeowners on warranty coverage, maintenance responsibilities, and procedures.
• Process incoming homeowner warranty claims and evaluate whether issues are covered under the builder's workmanship warranty or manufacturer guidelines.
• Coordinate and schedule appointments between homeowners, field managers, and subcontractors to complete necessary home repairs.
• Maintain detailed logs of all warranty claims, work orders, service letters, and resolutions. 
• Generate regular reports on service performance and recurring defect trends.
• Coordinate final closing packages with title/escrow agents and distribute internally.
• Generate regular status updates and reporting for management and sales teams.
• Support sales agents with administrative tasks such as correspondence, file maintenance, and client communication.
• Assist with homeowner communication post-closing for warranty orientation and transition.

EDUCATION:

Associate’s or Bachelor’s degree preferred in related field; or comparable experience.

EXPERIENCE:

2+ years of experience in homebuilding, construction, customer service, or warranty coordination.

SKILLS: 

Must have the following skills and/or abilities:

• Knowledge of residential construction processes and materials.
• Strong organizational skills, attention to detail and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and warranty management software.
• Ability to work in a fast-paced environment and manage multiple deadlines.
• Strong customer service skills.
• Ability to read blueprints and understand construction terminology preferred.
• Strong follow through and accountability. 
• Excellent problem solving skills and conflict resolution.
• Working knowledge of laptop, note pad, or other computer devices used to view agreements, report project status, submit/receive documents, or other related tasks. 
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like. 

LICENSES/CERTIFICATIONS:  

Must have a current valid driver’s license and a satisfactory driving record. 

PHYSICAL REQUIREMENTS:

Must be able to perform the following physical activity on a frequent to constant basis:

• Sit for long periods of time.
• Lift 10–20 lbs. of files, plans, office supplies, or similar items. 
• Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer.
• Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone.
• Average, ordinary visual acuity necessary to prepare or inspect documents; operate a computer or other office machinery; or.
• Walk short distances on slippery, even, and/or uneven surfaces.
• Stand, bend, stoop, kneel, crouch, twist, turn, or crawl.

WORKING CONDITIONS:

• Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions. 
• May require infrequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site.
• May travel locally during the workday.

OTHER REQUIREMENTS:

Must be able to:

• Adhere to the highest standards of ethics, integrity, professionalism, and discretion.
• Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance. 
• Follow and exchange basic instructions, information, and guidelines.
• Make decisions based on experience or knowledge with minimal supervision.
• Participate in training and development opportunities offered to maintain related software and safety knowledge.
• Adhere to and perform functions according to company and OSHA safety guidelines.
• Maintain regular, timely, and predictable attendance.
• Represent the company in a professional manner to callers and visitors.