Warranty Issuance Coordinator

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Sika is looking for an experienced Warranty Issuance Coordinator to join its growing team in the Canton, MA area for our Roofing business.

The Warranty Issuance Coordinator is responsible for handling all of the warranty issuance requests. This position reports to the Warranty Service Manager.

• Field all incoming calls and e-mail requests relating to issuance of warranties.
• Identify any missing information or potential roadblocks to warranty issuance and identify an appropriate response.
• Work closely with Regional Offices to ensure owners’/contractors’ requests are met in a timely manner.
• Research issuance discrepancies by contractors/regions, as needed.
• Confirm any special warranty requests have approvals.
• Assist with compilation of quarterly and year-end warranty reports.
• Add issued warranty data to shared Excel spreadsheets (for Customer Service and Regional Technical Departments)
• Coordinate Early Bird Warranty requests for issuance.  
• Facilitate warranty transfers.

• High School Diploma.
• Associate degree (preferred).
• 5+ years experience in administrative, ideally warranty function.
• Computer proficiency (Microsoft Word, Excel, Outlook and Windows required, SAP and Salesforce desirable).
• Good written and verbal communication skills.
• Organized and detail oriented.

• 401k with Generous Company Match  
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.