Warranty Manager & Operations Support

  Our Benefits:

• Company-Paid Health Insurance
• Company-Funded HRA Balance
• Company-Paid Life Insurance
• Additional Voluntary Group Insurance Options
• Eligible For Annual Pay Increases
• Eligible For Bi-Annual Bonuses
• 3% Annual 401(k) Match
• Paid Time Off & Company Holidays
• $1,000 Employee Referral Bonus

Job Title: Warranty Manager and Operations Support 

Reports to: Operations Manager 

Department: Operations    

Job Summary: Responsible for processing all warranty claims and records and assisting the operations team in the day-to-day functions of the shop. 

Supervisory Responsibilities: None 

Duties/Responsibilities: 

Support daily functions including, but not limited to: 

• Process warranty claims 
• Verify distributor warranty requirements 
• Post credits received for warranty claims 
• Follow up with distributors regarding unpaid claims 
• File warranty documentation and keep warranty records organized 
• Build Pneulogic controls for Dutton and Howell locations 
• Responsible for all in house salter calibrations of Dicky John and Rexroth controllers 
• Program and assemble InPower switching 
• Train customers on spreader control calibrations and drop tests 
• Troubleshoot and repair customer spreader controllers 
• Assist Sales department in coordinating customer trainings 
• Work in multiple locations as needed 

Required Skills/Abilities:  

• Ability to work alone with minimal or no supervision 
• Working knowledge of basic office software (such as Microsoft Office) 
• Working knowledge of company software and procedures 
• General comprehension of and experience in the truck build-up process 
• Knowledge of onboard truck computer controls including electrical multiplexing and CAN Bus systems 
• Great attitude and ability to work with others 
• Good communication skills, written and verbal  
• Ability to multitask and has good organizational skills 
• Detailed and goal oriented with effective time management skills 
• Confident public speaking with the ability to train customers 
• Mechanically inclined 
• Valid driver’s license 

Education and Experience: 

• High school diploma or equivalent 
• Mechanical related experience 

Physical Requirements (representative but not exhaustive):  

• Sitting, crouching, kneeling 
• Manual finger dexterity 
• Heavy lifting; 50 pounds or more 
• Twisting, bending, reaching, and stretching 
• Long periods of standing 
• Exposure to shop noise and dust 
• Exposure to moving mechanical parts and vehicles 
• Exposure to hot and cold temperatures 

Core Values: 

• Integrity with a strong moral compass 
• Exceptional work ethic with grit 
• Team player attitude 
• Innovation 

• Must be able to pass a pre-employment drug screen (including THC/marijuana), physical, and background check.
• Must have a current drivers license to move our vehicles.
• Must be able to work 7am-5pm shifts Monday through Friday and Saturdays as needed.

This job description does not list all the duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s employment at will.