Warranty Programs Administrator

Description

Pilatus is hiring a Warranty Programs Administrator to join our team in Broomfield, CO. In this role, you will be responsible for all activities associated with the management of Pilatus warranty claims and CrystalCare claims from the Authorized Service Center network and Direct Customers in the Americas. A successful person in this position will serve as a liaison between Pilatus, Customers, and Service Centers. Take your career to the next level with Pilatus Business Aircraft Ltd! 

Essential Duties/Responsibilities

• Activates warranty coverage for new aircraft (Pilatus and all vendors)
• Processes Warranty claims in a timely manner following the policies and procedures of Pilatus Aircraft
• Works directly with Service Centers and customers to resolve discrepancies in warranty reporting to ensure completeness and accuracy
• Reconciles outstanding claims with Rotables, Technical Support, Service Centers, and Customers
• Acts as a liaison with Service Center personnel and other Pilatus departments to administer warranty and other technical requests
• Coordinates one-off repair work for aftermarket/Post Delivery warranty claims
• Assists in training Service Center Warranty Administrators in claim processing and Pilatus Policies and Procedures
• Tracks rotable components removed under warranty to ensure core is returned

Other Duties/Responsibilities

• Works with other departments on special projects requiring warranty data
• Keeps abreast of compliance requirements of all Service Bulletins and Airworthiness Directives
• Assists with review and reconciliation of CrystalCare contracts and invoices
• Assists other Customer Relations work groups on tasks as needed
• Develops, maintains, and enforces procedures related to warranty
• Identifies Key Performance Indicators (KPIs) for measurement of various Warranty metrics

Requirements

Skills/Qualifications

• BS/BA Degree or equivalent combination of education and experience in aviation
• Minimum 2 years of customer service experience, preferably in aviation
• Previous experience administering warranty programs preferred
• Professional manner, excellent oral/written communication, and customer service skills essential
• High level of attention to detail and organization
• Strong computer skills with proficiency in MS Office Professional software; working knowledge of Quantum, Power BI, and Crystal Reports a plus

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $57,463 - 77,895 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.  

With over 2,500 employees and about 150 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment. 

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please.  If personalized assistance is needed to complete an online application for this position, please email [email protected] with your request.