Warranty Sales Coordinator

The Warranty Sales Coordinator within the Customer Care Team provides administrative support for warranty and after-market services. This role is responsible for preparing quotes and invoices, processing orders and payments, maintaining accurate account records, and ensuring clear communication with customers. 

The ideal candidate is detail-oriented, organized, and professional, with strong administrative and customer service skills. 

Key Responsibilities

• Respond promptly to customer inquiries via phone and email.   
• Prepare and send warranty quotes and invoices in accordance with established procedures and pricing.   
• Process purchase orders, enter payments, and update account records.   
• Track customer correspondence and maintain accurate data in internal systems.        
• Follow up with customers as warranty expiration dates approach.   
• Support the creation and maintenance of process documents and customer communication materials.   
• Assist with preparing reports and status updates for management.   
• Coordinate with internal departments to address customer needs and resolve issues.        
• Recommend new opportunities and trends based on reports and customer feedback. 
• Perform other administrative duties as assigned. 

Preferred Skills and Qualifications

• Associate degree or equivalent experience.   
• Strong organizational skills with attention to detail.  
• Clear written and verbal communication abilities.   
• Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Dynamics, Salesforce).   
• Ability to prioritize, multi-task, and work independently.   
• Experience processing orders, invoices, or contracts is a plus. 

 Minimum Requirements

• At least 2 years in an administrative or customer service role.   
• Proficient in English communication.        
• Skilled in Microsoft Office applications.   
• Professional attitude and excellent phone etiquette. 

Work Environment

• Office setting with standard business hours, Monday through Friday.   
• Fast-paced environment with shifting priorities. 

Equal Opportunity Employer/Disabled/Veterans