Warranty Service Specialist

As a Warranty Services Specialist, you’ll take the lead in ensuring our clients remain supported long after construction is complete. This role combines hands-on technical expertise with strong client service, as you assess warranty needs, perform repairs, and coordinate trade partner work to resolve issues quickly and effectively. From troubleshooting problems to managing follow-up, you’ll play a key role in protecting project quality, strengthening client relationships, and ensuring every building continues to perform at its best.

Key Responsibilities:

Client Liaison

• Serve as primary client contact for warranty issues and maintain strong relationships.
• Communicate openly with clients to address concerns and coordinate access with minimal disruption.

Warranty Repairs

• Perform hands-on warranty repairs and coordinate additional support when needed.
• Troubleshoot issues to identify root causes and responsibility.
• Collaborate with project teams to assess, prioritize, and resolve warranty needs.

Warranty Management

• Coordinate and track warranty repairs with trade partners and suppliers.
• Monitor timelines, material orders, and completion schedules.
• Support project managers in managing warranty records and processes.
• Participate in client O&M training to strengthen system knowledge.

Documentation & Reporting

• Maintain accurate records of issues, resolutions, timelines, and accountability.
• Prepare and distribute a weekly warranty dashboard to operations and leadership.

Education and Experience:

• High school diploma or equivalent required.  
• 5+ years of experience in the commercial construction industry, or related field. 

Required Knowledge/Skills/Abilities:

• Broad knowledge of construction methods, systems, and materials.
• Excellent troubleshooting and repair skills.
• Strong communication and client service orientation.
• Organized, detail-oriented, and self-directed.
• Collaborative with flexibility to support wherever needed.

Work Environment:

• Regional travel required; typically day trips, with occasional overnight travel.
• Adapt to varying work environments and building types.
• Flexibility for early morning, evening, or weekend repairs as needed for client operations.

Physical Requirements:

• Ability to do the following, with or without reasonable accommodation:
• Lift, push or pull materials weighing up to 80 lbs. (25 lbs. consistently) 
• Walk, bend, twist, turn, stoop, kneel, crawl, climb and squat in cramped or awkward positions on a frequent basis. 
• Climb to unlimited heights on ladders or scaffolds. 
• Operate machinery that vibrates (drills, sanders, jackhammers, etc.) on a repetitive basis. 
• Perform tasks that require gross and fine hand motions and coordination. 
• Perform tasks that require clear and sharp vision.