Warranty Service Technician

Arise Homes is a new home builder and developer dedicated to providing beautiful, quality homes at an affordable price point. Join a dynamic and customer-focused team dedicated to helping families find their dream home. As the Warranty Service Technician, you will take ownership of maintaining a standard of quality and professionalism for our homeowners, ensuring a remarkable experience after closing. This role will serve our organization with a unifying attitude and mind towards excellence and service while self-performing, managing, and overseeing necessary work in Arise Homes during the 1-year warranty period. 

HOW YOU WILL MAKE AN IMPACT

• Deliver Arise Homes quality and value. 


• Build relationships daily with homeowners, trade partners, and vendors. 


• Supervise warranty service calls as needed, especially those requiring trade partners. 


• Complete all warranty work that can be self-performed in home assignments. 


• Give surveys to homeowners upon completion of warranty requests.


• Communicate daily with your team. 


• Inspect all work for quality and completion. 


• Finalize all warranty work orders, both reactive and pro-active. 

• Schedule work orders, confirm appointments, and upload documents in the construction management system. 


• Maintain communication with trade partners that work orders have been completed to finalize them in the system. 


• Other miscellaneous duties as necessary.

ALL ABOUT YOU

• Good time management and organizational skills. 


• Proficient computer skills and knowledge of computer systems. Specific working knowledge of Microsoft Excel and Word.


• Good problem solving and planning skills.


• Mechanically and technologically inclined. 


• Motivated, self-directed and can operate within proper guidelines. 


• Good communication and interpersonal skills to work with homeowners, staff, vendors, and trade partners.


• Positive attitude and professional demeanor.


• Be open and prepared to grow professionally within the team as well as the overall company. 

REPORTING RELATIONSHIP 

The Warranty Service Technician reports to the Warranty Manager.

MORE THAN A JOB

•  Access to professional and personal training, lunch and learns, leadership workshops and other development opportunities


• Opportunities provided to serve within the community


• Counseling services, solo retreats


• Vision trips


• Quarterly staff meetings and all-staff events


• $250 company match to non-profit


• A supportive team environment that values collaboration and growth

 HOURS AND SCHEDULE 

• 40 – 45 hours per week (7:45am-5pm, M-F). 


• Lunch meetings occasionally required. 


• After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines.
  

BENEFITS

• Comprehensive Employee Benefit Package

• Competitive compensation with potential for profit sharing

• Opportunities to advance within a growing company

• 401k Retirement Plan with Company Match

• Paid Time Off Policy