Warranty Support Specialist

Overview:

This is an ideal job if you are detail oriented, adaptable and you want an interesting, fast-paced job. It is telephone and computer intensive and requires excellent customer service skills and a cooperative spirit.

As a Claims Representative, you are primarily responsible for providing a high level of customer service to all customers and service partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from servicers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of Hisense appliances. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

Duties/Responsibilities:

• Provide daily inbound and outbound communication coverage (phone, email, etc.)


• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).


• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.


• Provide timely actions and responses on all communication received from retailers, customers, and servicers.


• Receive and review Inspection Packets from customers, determine warranty replacement or denial.


• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan

Qualifications:

• Demonstrated proficiency of Intake process for a minimum of 6 months


• Successful understanding and completion of Existing training


• Ability to execute functions necessary for processing of existing claims

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.