Watch Sales Specialist - TAG Heuer Boutique - Christiana Mall

Are you ready for an exciting new opportunity to work as a Sales Associate for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.This store is owned and operated by REEDS Jewelers, with a TAG Heuer branded storefront and exclusively sells TAG Heuer products. REEDS Jewelers celebrated our 75th Anniversary in 2021. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.We are seeking an innovative and ambitious Sales Associate to join our team. If you're excited to drive TAG Heuer's business, we want to connect! Please submit your resume for immediate review.Position SummaryThe Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding assets.STRENGTHS FOR SUCCESSSelling skills with ability to meet monthly personal sales goalsStrong clienteling/customer development skillsCustomer focus: Dedicated to meeting customer expectations and requirements within Company policy parametersAbility to establish and maintain effective relationships with customers via clientelingAbility to learn and effectively convey product information

Essential Job FunctionsSales Generation:Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skillsMaintains client book. Regularly follows up with clients and meets monthly clienteling sales goalsAssists Boutique Manager with execution of store marketing initiatives

Customer Service:Provides superior customer serviceGreets all customersOffers assistance in accordance with store customer rotation systemAnswers all customer questions, offers alternate product if requested product is not availableSeeks assistance when unable to fully meet customer needsProcesses customer repairs when requestedSends thank you notes to customers within two weeks of a purchaseMaintains store log of customer product requests

Operations:Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etcConducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager dailyEnsures facility maintenance, presentation and organizationExhibits proficiency in computer programs used by the Company

In absence of Boutique Manager:Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplishedReceives any delivered product into inventory and makes sure it is merchandised correctly

RequirementsKNOWLEDGE, SKILLS & ABILITIES2+ years retail sales experience required; luxury experience a plusPrevious clienteling experienceDemonstrated ability to learn a technical product strongly preferredAbility to type and use e-mail requiredDemonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional mannerAbility to develop extensive brand and product knowledgeAbility to work varied hours/days, including nights and weekends on a weekly basis, is requiredSpanish and/or Portuguese language skills strongly preferred

BenefitsREEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
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