Water Meter Service Technician

Job Overview:

The Meter Service Technician installs, inspects, tests, repairs, and maintains residential and commercial water meters to ensure accurate utility billing and reliable water service. This position performs meter-related field operations, responds to customer service requests, and assists in maintaining the integrity of the City's water distribution system.

SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES

•    Utilize the Beacon software system to monitor meter performance, analyze system data, and support maintenance activities.
•    Install, maintain, repair, replace, and remove water meters up to 1-inch in size.
•    Repair and maintain meter-related infrastructure, including meter boxes, lids, risers, and associated components.
•    Perform daily utility service activities including service connections, disconnections, meter re-reads, leak investigations, and customer assistance.
•    Complete service disconnections and restorations in accordance with departmental procedures.
•    Accurately complete work orders, maintenance records, and related documentation.
•    Respond to customer inquiries and provide information regarding meter operations and utility services.
•    Assist with emergency utility operations as required.
•    Perform other duties as assigned.

WORKER REQUIREMENTS

Education & Experience
•    High school diploma or GED preferred.
•    Previous experience in water utility operations, meter services, plumbing, construction, or a related field preferred.

Knowledge, Skills & Abilities
•    Ability to work outdoors in varying weather conditions, including extreme heat and cold.
•    Ability to kneel, bend, stoop, crouch, and work in confined spaces.
•    Ability to lift and carry up to 100 pounds.
•    Ability to read, write, and communicate effectively in English; bilingual Spanish skills are desirable.
•    Working knowledge of hand tools, including pipe wrenches, valve wrenches, channel-lock pliers, and similar equipment.
•    Basic computer skills.
•    Ability to provide courteous and professional customer service.
•    Reliable transportation to and from office.

Licenses & Certifications
•    Valid Louisiana driver's license required.
•    Ability to obtain any required certifications related to water utility operations, if applicable.

Essential Physical Functions: Frequent walking, standing, bending, kneeling, lifting, carrying, pushing, pulling, climbing, and working in outdoor environments. Regular exposure to traffic, uneven terrain, weather conditions, and utility construction sites.