Water Park Manager - Margaritaville Resort Biloxi

Position Summary:

The Water Park Manager is responsible for overseeing the daily operations of the water park, ensuring the park provides a safe, enjoyable, and high-quality experience for guests. This role involves managing staff, maintaining safety standards, budgeting, marketing, customer service, and working to improve park performance and guest satisfaction.

Key Responsibilities:

• Operational Management:
• Oversee all aspects of park operations, including water attractions, guest services, safety protocols, and staff management.
• Develop and implement daily operations schedules, ensuring adequate coverage of all areas of the park.
• Monitor and evaluate the effectiveness of park operations, making adjustments as needed to ensure smooth operations.
• Ensure that all park facilities and attractions are properly maintained and cleaned.
• Staff Management and Training:
• Supervise and manage a team of supervisors, attendants, and other staff.
• Conduct staff recruitment, hiring, and performance evaluations to build and maintain a high-performing team.
• Provide training and development programs to ensure staff are knowledgeable about safety procedures, customer service, and operational standards.
• Schedule staff and ensure proper staffing levels during peak hours and special events.
• Safety and Compliance:
• Ensure compliance with safety regulations, including local, state, and federal requirements.
• Conduct regular safety audits and inspections of park facilities, rides, and equipment to maintain high safety standards.
• Oversee emergency procedures, staff training in emergency response, and preparedness for accidents or incidents.
• Ensure staff maintain certification and are fully trained in CPR, first aid, and water safety protocols.
• Guest Services and Experience:
• Ensure guests receive excellent customer service throughout their visit, addressing concerns or complaints promptly and professionally.
• Monitor guest experience, including wait times, cleanliness, and overall park satisfaction.
• Implement guest feedback systems to collect insights and continuously improve the guest experience.
• Oversee the operation of guest services such as ticketing, food concessions, and rental services.
• Marketing and Revenue Management:
• Collaborate with the marketing team to develop and execute promotional campaigns, events, and special offers to attract visitors.
• Develop strategies to increase park attendance, boost revenue, and maintain strong seasonal operations.
• Monitor sales performance, ticketing, and revenue metrics, and report on financial performance to upper management.
• Manage park budgets, track expenses, and ensure financial efficiency in operations.
• Maintenance and Facility Management:
• Coordinate with maintenance teams to ensure that all equipment, water attractions, and park amenities are in good working condition.
• Oversee the upkeep of facilities, including restrooms, food courts, and other guest areas.
• Ensure that park landscaping, signage, and common areas are well-maintained and aesthetically appealing.
• Event Coordination and Special Programs:
• Organize and oversee special events, such as themed nights, group bookings, and seasonal celebrations.
• Ensure that events are well-executed, including managing guest attendance, staffing, and operational logistics.
• Budgeting and Financial Oversight:
• Prepare and manage the annual operating budget for the water park, including expenses related to staff, maintenance, marketing, and supplies.
• Ensure cost-effectiveness in all aspects of park operations, from staffing to purchasing supplies and equipment.
• Monitor and report on financial performance, identifying areas to reduce costs or increase revenue.

Qualifications:

Education:

• Bachelor's degree in hospitality management, business administration, or a related field (preferred).
• Relevant certifications in water safety, lifeguarding, or emergency response may be required.

Experience:

• Previous experience in a management or supervisory role within a water park, recreation, or hospitality setting.
• Strong background in staff management, customer service, and operations.

Skills:

• Strong leadership and organizational skills with the ability to manage multiple departments and staff.
• Excellent communication and interpersonal skills to interact with guests, staff, and upper management.
• In-depth knowledge of water park operations, safety regulations, and guest service standards.
• Financial management skills, including budget preparation, expense tracking, and financial reporting.
• Problem-solving skills to address guest issues, staff concerns, and operational challenges.

Certifications:

• Certification in CPR, First Aid, and Lifeguarding.
• Water park safety or management certifications may be beneficial.

Physical Requirements:

• Ability to stand, walk, and work outdoors for extended periods.
• Ability to lift up to 25-50 pounds and assist with physical tasks when necessary.
• Ability to respond to emergencies, including managing crowds and directing staff efficiently.

Work Environment:

• The Water Park Manager works in a busy, outdoor environment, with varying weather conditions.
• Shifts may include weekends, holidays, and evenings, especially during peak seasons.
• The job may require long hours, particularly during the busy summer season or special events.

Compensation:

• Competitive salary.
• Potential benefits, including health insurance, paid time off, and employee discounts.

The Water Park Manager is a pivotal role in ensuring the success and safety of the park. This position requires strong leadership, organizational skills, and a commitment to delivering exceptional guest experiences. Successful candidates should possess a blend of management, operational, and customer service skills to oversee daily operations and long-term growth.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Resort. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

I have read and understand the above.