Water Quality Field Service Engineer

HOH Water Technology is a leading, growing, third generation family-owned water treatment company celebrating 56 years of business! We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we’re seeking a responsible and passionate individual to join our team.

Position Overview: We’re hiring a full-time experienced Water Quality Field Service Engineer to cover the Chicagoland area. In this role, you’ll play a vital part in maintaining water quality, ensuring efficient systems, and providing exceptional service to our valued customers.

Client Support: As a member of our team, you will support a diverse range of commercial and industrial clients, including meat packing plants, hospitals, educational facilities, and more. Your role will involve working on systems such as cooling towers, boilers, process water, and industrial wastewater. We are committed to delivering top-notch water treatment solutions tailored to the unique needs of each client. You will receive dedicated support from an extended team to ensure our clients receive the best possible service.

What we offer:

• Competitive Compensation: Salary range $70,000-$120,000 based on experience.
• Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1200 family/$800 Individual annually), 401K with company matching, 15 PTO Days/14 Paid Holidays (including the last two weeks of holiday pay at the end of the year!), Company Profit Sharing Bonus (budget projection for 2025, 3-4 weeks of additional pay) and more.
• Company perks: Company provided vehicle, cell phone, laptop and iPad. Flexibility to work from a home office and travel to customer sites.
• Engaging Culture: Our caring leadership and managers foster high engagement (4.62/5 Gallup Employee Engagement Q12 score) and we host team and company events.
• Career Growth: Hands-on training, employee development, and continuing education reimbursement.

Responsibilities:

• Regularly service existing customers by testing and analyzing water samples, reviewing systems, and adjusting equipment.
• Independently plan and organize your service calls for optimal efficiency, ensuring effective account management, whether the service calls are via contract or one-time service on a weekly, monthly, or quarterly basis.
• Solving varied and unique customer problems through analysis, interpretation and deduction applying chemical and process engineering techniques.
• Maintain strong customer relationships, acting as an adviser and consultant, and managing accounts to ensure customer satisfaction.
• Obtain orders or contracts for services. You will also be responsible for managing price increases, preparing proposals for new equipment, and providing any additional support to ensure clients feel valued and receive top-notch service.
• Working independently and exercising discretion and independent judgment.
• Continuously learn about water treatment systems, methods, chemistry.
• Collaborate with customers, Service and Water Quality Engineers, and the Service Manager to deliver exceptional service and account management.

• Experience in engineering, chemistry, water treatment or related fields. Relevant degrees may include Chemical Engineering, Mechanical Engineering, Environmental Engineering and others.
• Prior work experience with a water treatment or HVAC company is required.
• Strong mechanical aptitude.
• While a college degree is preferred, if the candidate has no degree, then the candidate must have obtained knowledge in the field through a combination of work experience and intellectual instruction.
• Excellent communication, organizational skills, and self-motivation.
• Proven ability to manage multiple projects simultaneously, ensuring timely and successful completion.
• Successful completion of a Human Performance Evaluation (HPE), Motor Vehicle Report (MVR) and Drug Screening
• Physical ability to drive to customer sites for extended periods, frequent walking to customer sites, climbing stairs or ladders, handling chemicals while wearing proper PPE.
• Must be willing to work in environments with hot and cold temperatures, exposure to chemicals, and noise while wearing proper PPE on face, ears, hands.
• Proficiency in English and legally authorized to work in the U.S.