Waterpark Operations Manager

Broadwell Hospitality Group is seeking a dedicated and experienced Waterpark Operations Manager to oversee the daily operations of our waterpark facility in Oswego, NY. The ideal candidate will ensure a safe, enjoyable, and efficient environment for guests and staff while maintaining high standards of cleanliness and service. This role requires strong leadership skills, operational expertise, and a passion for delivering exceptional guest experiences.

Responsibilities

• Manage daily waterpark operations, including scheduling, staff supervision, and guest services.


• Ensure compliance with all safety regulations and company policies to maintain a safe environment.


• Train, motivate, and develop a team of employees to deliver excellent customer service.


• Coordinate preventative maintenance and maintain cleanliness of the waterpark to uphold quality standards.


• Monitor inventory and supplies, placing orders as necessary to support operations.


• Handle guest concerns promptly and professionally to ensure satisfaction.


• Prepare and manage operational reports and budgets.


• Lifeguard Instructor license preferred at time of hire, or must be acquired within 3 months of hire. 

Requirements

• Proven experience in operations management, preferably within a hospitality or recreational environment.


• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Knowledge of waterpark safety standards and regulations is a plus.


• Ability to work flexible hours, including nights, weekends and holidays.


• High school diploma or equivalent required; additional education in hospitality or business preferred.

Benefits

• Competitive hourly wage of $18.00 - $20.00, paid weekly.


• Opportunities for professional growth and development within Broadwell Hospitality Group.


• Supportive and dynamic work environment.


• Employee discounts on company services.

Working Requirements:

• Must have the availability to work all shifts, during normal operating hours of the water park.


• Must work weekends and holidays as needed (any prior commitments must be addressed before starting date).


• Must be able to stand for extended periods.  Ability to bend, kneel, reach, push and pull while performing job tasks.  Must be able to lift 75 lbs or greater.