Waterpark Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join us as a Waterpark Supervisor in our Waterpark team.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Waterpark Supervisor supervises the lifeguard leadership team and lifeguards, ensuring the safety and well-being of all guests at the aquatic facility. This role involves coordinating lifeguard rotations, conducting safety drills, and providing guidance to team members. The Waterpark Supervisor is responsible for monitoring pool activities, enforcing safety protocols, and responding to emergencies promptly. They oversee the maintenance of safety equipment and ensure that all lifeguards are up to date with their certifications. The Waterpark Supervisor also acts as a key point of contact for both staff and guests, addressing concerns and ensuring a smooth operation. This position is vital in maintaining a safe, efficient, and enjoyable environment for everyone. 

What you will be doing:

• Daily pre-opening walk-thru of the waterpark to ensure that all equipment is in working condition and the park is clean according to resort standards. 

• Maintain documentation of the inspections highlighting potential safety concerns. 

• Work closely with Engineering & Park Service team to stay on top of maintenance and cleaning needs. 

• Recruiting, onboarding, training & scheduling of lifeguards and other service personnel to meet the daily demands of guest volume.  

• Communicate with Human Resources on staffing needs. 

• Leading the team to provide exceptional customer service and a safe environment for the enjoyment of water park guests. 

• Participate in developing the SOPs for all aspects of the waterpark operation.  

• Conduct inventory and order supplies needed to operate the water park. 

• Maintain supply costs within budgeted amounts. 

• Interact with the Sales and Front Office teams to understand and prepare for upcoming business demands. 

• Participate in Site Inspections and FAM trips to help the Sales team highlight the resort. 

What are we looking for?

What you bring to the role:

• High School Diploma or equivalent 
• Lifeguard Instructor Certified 
• Must be obtained within 30 days of hire date 
• 3+ years of lifeguard training experience 
• Scheduling & recruitment experience preferred  
• Ability to lead, mentor, and coach a large group of team members to provide exceptional customer service in a safe atmosphere 
• Customer service skills 

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Compensation:

$18.00

-

$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.