Weatherization Intake Worker

Performs client intake with families and individuals for our Weatherization Program. Responsible for organizing and maintaining client files, reports, records, and other documents; as well as timely and accurate database entry. Reports directly to the Weatherization Department manager.

• Meet with families and individuals to provide weatherization assistance and Screen for eligibility; Make referrals as needed

• Develop knowledge to answer questions regarding energy assistance, utility assistance, and weatherization programs; Ability to explain guidelines and procedures to staff, clients, and vendors
• Develop knowledge and proficiency with CAC client database system to facilitate effective tracking, referral, and follow-up of client services
• Assist with maintaining up to date record-keeping and filing system
• Conduct cold calls, maintain client feedback and client surveys
• Assist with maintaining professional relations with vendors
• Provide reporting and communication functions with CAC staff, funders, and vendors
• Participate in required Trainings
• Participate in required All Staff CAC trainings
• Other duties as needed or assigned by Supervisor

Experience

• Preferred: Volunteer or work experience at a social services agency, food bank, senior center, or community center.
• Required: Administrative & Computer experience
• Required: Client or customer service positions

Education

• Required:  High School Diploma, GED, or Equivalent
• Preferred:  Bachelors or associates degree in social services, sociology, human development, or related field

Knowledge of:

• Sensitivity to the challenges and needs of the low-income population, including barriers which may block achievement of goals.
• Computer programs, including but not limited to: Outlook, Microsoft Teams, Microsoft Word, PowerPoint, Publisher, Excel, Adobe PDF, and VoIP phone systems
• Customer Service Skills including but not limited to: Empathy, Problem-Solving, Communication, Patience, Active Listening, Positive Attitude, Quick Response Time,
•  Whitman County Resources and how to make referrals

Ability to:

• Communicate with people from all social and economic backgrounds.
• Work well under pressure, maintain professional and ethical conduct in collaborating with individuals and families seeking services.
• Establish and maintain effective working relationships with manager, supervisor, co-workers, vendors, other agencies, etc.
• Work on a schedule that rotates in-office, remotely and at local outreaches
• Willingness to travel for appointments, trainings, and conferences.

Certifications & Licenses

• Must Have a Valid Driver’s License
• Acceptable completion of a drug test & criminal history background check

Work Environment & Physical Activities

• Most work is sedentary performed in an office environment with frequent sitting and occasional standing.  May require light to moderate lifting (10lbs to 50lbs).  May require a combination of working in the Pullman Office, Colfax Office, remote work, and at outreach locations.  Occasional driving to attend meetings within Whitman County and driving or flying to conferences that are located out of Whitman County. Accommodations can be made as needed.

M-F work week

No Nights or Weekends

M/D/V first full month you are employed

Sick Time

Generous PTO after 6 months