Weatherization Outreach Specialist

Title: Outreach Specialist

Reports to: Outreach Coordinator

Classification: Non-Exempt

Job Summary: Develops potential home weatherization and healthy homes opportunities through contact with homeowners, tenants, housing providers and property managers.

Job Responsibilities:

• Identify and execute engagement strategies that foster participation in Weatherization programs. Entities include but aren't limited to the following:
  
  
  
  • Housing providers
  
  
  • Property managers
  
  
  • Homeowners
  
  
  • Tenants
  
  
  • Group homes and shelters
  
  
  
  


• Establishes strong relationships with potential referral partners and maintain regular contacts for purposes of providing energy efficiency service information and soliciting referrals


• Advocates for energy savings and weatherization issues for the low income and disadvantaged


• Ensures client satisfaction by resolving and responding to particpant issues and requests


• Collect client documentation and create a client fikle including all required program documents


• Process applications


• Schedule inspections


• Collaboration with contractors and vendors


• Demonstrate understanding of program grant policy and procedures which include but aren't limited to the following:
  
  
  
  • Parameters
  
  
  • Eligibility
  
  
  • Production goals and unit costs
  
  
  
  


• Maintain files and documents in accordance with agency and program guidelines


• Track and maintain data related to outreach and marketing strategies


• Accurately input dwelling information such as client demographics, assessment data, and appliance delivery in OCEAN and generate monthly reports of both programs


• Other duties as assigned


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Inventory Specifics:

Assists with clerical and administrative functions that support the Weatherization department such as inventory, logistics, tracking data, and other related functions as assigned.

Working Conditions and Physical Reuirements:

Standard office environment. Requires ability to sit, move about and operate telephone and personal computer for extended periods of time.

Competencies and Knowledge, Skills, and Abilities:

• Integrity and Trust


• Action Oriented


• Drive for Results


• Priority Setting


• Customer Service


• Interpersonal Savvy


• Decision Quality


• Problem Solving


• Organizing


• Verbal, Written Communication Skills


• Technical Skills:
  
  
  
  • Excel
  
  
  • OCEAN
  
  
  
  


• Function Knowledge and Skills - examples:
  
  
  
  • Customer service
  
  
  • Environmental justice for low income and marginalized residents
  
  
  • Community Engagement
  
  
  
  

Minimum Education and Qualifications:

BA/BS degree in social work or related field or equivalent knowledge/experience

Two years' experience in a community engagement/outreach position with responsibility for customer service

Ohio Driver's License, reliable transportation, and ability to meet Agency's transportation insurance requirements

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.