Weekend Concierge/Receptionist

JOB SUMMARY:

Responsible for answering telephone and greeting and directing visitors. This position is accountable to the Campus Administrator.

Hours

Every Weekend: Saturday and Sunday from 3pm-8pm

St. Anne’s About Us

3800 N 92nd St, Milwaukee, WI 53222

St. Anne’s, an Illuminus Community, offers assisted living and skilled nursing care in Milwaukee, Wisconsin. While our convenient location on Milwaukee’s northwest side provides easy access to downtown and nearby communities, our attractive, multi-acre campus features a pond, pavilion, and numerous patios which make it easy to forget you’re in the heart of the city. Located in the center of our community is a large, beautiful chapel, serving as a reminder of our mission and faith-based values,

Established in 1876, St. Anne’s has served seniors in the Milwaukee area for nearly 150 years. We honor this legacy each day by providing exceptional care and compassionate support to those we serve.

ESSENTIAL JOB FUNCTIONS:

• Establish and enhance all impressions and encounters with residents, family members, and visitors.
• Maintain and actively promote effective communication with residents and family members/personal representatives.
• Greet and direct visitors, answer telephone and direct calls to the appropriate person
• Sort and distribute incoming mail and prepare bulk outgoing mail.
• Manage copy and mail machine repairs
• Perform typing and other clerical duties 
• Maintain and destroy office records according to records retention policy.
• Perform other similar duties, as needed.  

QUALIFICATIONS

• Upbeat and personable communicator with strong customer service skills
• Ability to relate well to the residents/patients, families, staff and the community in general.
• Ability to work cooperatively with other members of the team
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Tolerance of interruptions and ability to be flexible with daily routine

EXPERIENCE AND TRAINING

• High School diploma
• 2-3 years experience in a customer service role
• Word processing and spreadsheet knowledge.
• Typing and filing abilities.