Client Care Specialist 3rd Shift – Full Time- Emergency Shelter
Schedule: Friday – Monday: 9:00pm- 7:30am | Rate of pay: $18.50 per hour + Shift Differential + Weekend Warrior
3rd Shift Differential: Additional $2.00 per hour for hours worked between 9:00 PM–7:30 AM
Join the Rescue Mission Team! Are you compassionate, dependable, and interested in making a difference in the lives of others? The Rescue Mission is seeking a Full-Time Client Care Specialist to join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence. This is a great opportunity for someone interested in human services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work. What You’ll Do As a Client Care Specialist, you will:
- Build positive, professional relationships with clients.
- Provide support, encouragement, and motivation while helping clients maintain or build independence.
- Treat all clients with respect, dignity, and compassion.
- Maintain appropriate professional boundaries with clients.
- Help create a safe, supportive, and welcoming shelter environment.
- Conduct regular rounds and monitor the facility to support client safety.
- Assist clients with basic needs, including personal care items and bedding.
- Respond to client concerns and challenging situations in a calm and professional manner.
- Reinforce shelter guidelines and expectations respectfully and consistently.
- Connect clients with appropriate Rescue Mission services and resources.
- Conduct drug and breathalyzer testing when required.
- Document important client information while maintaining appropriate confidentiality.
- Communicate relevant information with team members and participate in meetings.
- Complete required training within 30 days of assignment.
Qualifications
- High School Diploma or equivalent required.
- Associate degree in Human Services or a related field, or equivalent work experience, preferred.
- Experience supporting individuals experiencing homelessness, substance use, mental health challenges, or other barriers is desired.
Skills We’re Looking For Successful candidates should demonstrate:
- Sensitivity and compassion for individuals experiencing homelessness.
- Excellent communication and interpersonal skills.
- Interviewing and assessment skills.
- Crisis-management and problem-solving abilities.
- Flexibility and adaptability.
- Strong time-management skills.
- Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
- Basic computer skills.
Rate of Pay:
Starting Pay rate - $18.50 per hour
3rd Shift Differential (9:00pm-7:30am) – Additional $2.00 per hour
Weekend Warrior (only scheduled shifts Friday-Monday) - Additional $1.00 per hour
Available Work Schedule:
Friday – Monday: 9:00pm- 7:30am
What We Offer:
Competitive pay, Benefits Package (Medical, Dental, Vision, 401k), Paid Time Off (PTO), Short-Term Disability, Group & Voluntary Life Insurance (and more), and A Chance to Make a Difference. Working at the Rescue Mission is more than just a job – it’s an opportunity to be part of an organization that makes a lasting impact on the community. We provide critical services every day, offering help for today and hope for tomorrow.
Why Work With Us?
Join a dedicated team committed to transforming lives and making a tangible difference in our community. At the Rescue Mission, you will be part of a collaborative and supportive environment that values professional growth and offers opportunities for advancement.
Ready to Make a Difference? Apply Now!
If you’re ready to contribute to a meaningful cause and build a rewarding career, apply today! We look forward to hearing from you!
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