Weekend/Nights Intake Specialist (Bilingual)

Description

The award-winning Wilhite Law Firm is seeking an energetic, bilingual (Spanish/English) Intake Specialist to join our team on a weekend and evening schedule. In this role, you will be the first point of contact for potential personal injury clients, making a positive first impression and guiding them through the intake process.

What You’ll Do:

• Serve as the initial point of contact for clients by phone, text, and email during weekends and nights
• Establish immediate rapport and assess potential cases, determining whether to move forward or close the inquiry
• Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
• Gather and review documents, photos, and other pertinent case information to support our legal team’s review
• Send and manage contingent fee agreements and client releases using our electronic platforms
• Issue decline letters within one day for non-viable cases
• Assist with data entry and other office tasks as needed 

Requirements

What We’re Looking For:

• Prior experience as an Intake Specialist or in a related role at a personal injury law firm
• Bilingual fluency in Spanish and English
• Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly
• Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
• Comfortable working independently and as part of a supportive, family-like team
• Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
• A positive, can-do attitude and the ability to work effectively under pressure
• High school diploma or equivalent required

Why Wilhite Law Firm?

At Wilhite, our historic downtown Denver location offers a unique and inviting environment where every team member is valued. We pride ourselves on a culture that feels like family—one where every contribution matters, and every day brings the opportunity to make a real difference in people’s lives.

Compensation & Benefits:

• Pay Range: $24-28 per hour
• 401(k) with matching
• Health insurance
• Pet-friendly campus

If you’re a detail-oriented, empathetic, self-motivated professional who thrives in a dynamic setting and is available to work weekend and evening shifts with a smile, we’d love to hear from you. Join us at Wilhite Law Firm and help make a lasting impact on our community!