WELCOME CENTER STAFF Full Time

Description

Job Title: Welcome Center Staff 

Y Job Grade 4 

Hours: Working a Minimum of 30+ Hours/week - Sunday- Thursday ; Sunday 10 a.m.- 6 p.m./ Monday-Thursday 12 p.m.- 7 p.m.

FLSA Status: Full-Time, Non exempt  

Wage: $15.53/hr or doe   

Reports to: Dir. of Program and Member Services 

Probation: Subject to a 12-month introductory (probationary) period
                                                                                                                                
 

POSITION SUMMARY: The Welcome Center Staff provides excellent customer service to all people in the YMCA. Serves as primary point of contact for all information inquiries. Maintains secure use of facility to members and guests. Provides accurate information regarding Y membership, programs, financial assistance and cause. Processes transactions involving program registration and receipting of registration fees. Works to help train Welcome Center I staff members. Must be able to thrive in an environment with multiple activities occurring at once. Works independently with general supervision.

 

ESSENTIAL FUNCTIONS:

· Provides a quality experience for everyone who accesses or contacts the Y

· Greets and acts professionally toward all members, prospective members, program participants, staff and volunteers when entering the building and wishes them well when exiting the building

· Learns member’s names and uses them frequently, establishes and maintains a working relationship with all members on a one-to-one basis

· Introduces members to other members and staff, involves members in other YMCA activities and volunteer opportunities

· Promotes the YMCA mission and cause in all interactions

· Uses Listen First skills effectively

· Gives detailed tours to prospective members utilizing Listen First skills

· Is able to enroll members of all types, set up payments, assist with membership changes, add units in Daxco, perform background checks

· Is able to perform more complex actions on member accounts, does upgrades/downgrades, schedules payments, adds fees and adjustments, merges and moves members, reactivates memberships

· Accesses schedule information, enters program registrations, makes payments on accounts including discount adjustments, makes sales and use of guest passes and gift cards

· Provides financial assistance information, reviews financial assistance applications for completeness, sets up financial assistance memberships, and calls, notes and files approved and pending applications, creates childcare tax statements as needed.

· Can do close outs and drops, balances and reports daily monies of his/her shift

· Provides program registration and information, provides membership information and enrolls new members, knows how to admit national and away members

· Answers and directs, transfers, parks phone calls and can use paging system

· Use other computer programs in use by the Y, such as Playerspace and Facility Dude

· Responds to the concerns of members and others and directs to appropriate person when needed

· Attends staff meetings and trainings, as scheduled

· Assists other staff in emergencies

· Works a minimum of 15 hours per week in regular shifts to remain up-to-date and able to communicate YMCA goals, program offerings and events to members, participants and potential members

· Knows the work schedule and reports to work on time or finds an approved substitute, completes timesheet on a daily basis. 

· Completes required child sexual abuse prevention training, comply with legal and ethical obligation as a mandatory reporter of suspected child abuse, and cooperate fully with any investigation of such abuse 

· Works a minimum of 15+ hours per week as regularly scheduled.

· Can independently train WCI’s on computer programs and other Member Service duties as assigned.

· Performs other duties as assigned.

FULL TIME BENEFITS:  Y full time employees receive a free family membership with discounts to Y classes and programs, paid holidays, vacation and sick time, paid life insurance, group health, vision and dental insurance (employee contribution required),  and retirement plan contributions after sufficient  time worked.

OUR CULTURE: At the Missoula Y, we strive for a better us by strengthening our community, every day. We are welcoming:  we are open to all, a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to create change in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all, we are on a quest to make our community stronger, beginning with you.

Apply at http://ymcamissoula.org/employment

Requirements

QUALIFICATIONS: 

• Preferred - High school diploma or equivalent or combination of education and experience
• Required – Must complete Child Abuse Prevention training prior to starting and have or obtain CPR certification within first 60 days of employment
• Required – Successful experience in public relations, reception, sales or customer service
• Required – Open, friendly personality with strong interpersonal skills
• Required – Basic math and computer skills

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Must be friendly and make all people feel welcome, working with various and different personalities
• Must be able to maintain confidentiality with a high degree of tact and discretion required
• Must be able to establish and maintain harmonious relationships with other staff members, leaders, volunteers, members, participants, parents and the general public
•  Interpret and enforce all safety and health regulations, have the visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
• Ability to speak concisely and effectively communicate needs, communicate clearly with members and guests of all ages and company personnel
• Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
• Ability to exercise sound judgment and handle conflicts in a timely and professional manner 
• Must be able to occasionally work varied shifts dependent on events and staffing needs
• Must be able to work autonomously within the Y core values of Caring, Honesty, Respect and Responsibility
• Must be able to meet minimum requirements and perform functions of the position with or without reasonable accommodation
• Ability to attend all trainings and meetings as required even if scheduled outside normal working or regular scheduled hours. 
• Present a clean, well-groomed appearance
• Must be able to walk or stand, and for long periods of time throughout the duration of the shift. Occasionally requires bending, leaning, kneeling or sitting.
• Exposure to communicable diseases and bodily fluids.
• Occasionally must be able to lift and carry supplies and equipment weighing up to 25 pounds, or up to 50 pounds with assistance

YMCA LEADERSHIP COMPETENCIES:

Communication & Influence:  listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause