Welcome Desk Sales Ambassador

Description

Position Overview:

The Welcome Desk Sales Ambassador enriches the museum experience by delivering top-notch customer service to children and their families as they enter the museum. Greets and welcomes visitors while accurately managing cash and credit card transactions for the sale of tickets, memberships, museum programs and/or special events. Handles inquiries, considers the needs of the visitor, makes recommendations and demonstrates strong influencing and sales skills.

The position requires schedule flexibility and a part-time commitment of sixteen to twenty-nine (16 – 29) hours per week, including a minimum of one (1) weekend day and occasional holidays and evenings as assigned by management.

Position Responsibilities:

Customer Service and Visitor Stewardship

• Smiles and says hello! Exemplifies outstanding customer service; proactively anticipates the needs of visitors while maintaining the highest level of professionalism and support.
• Maintains a sound knowledge of the museum’s various admissions charges and options and provides guidance and information during the transaction. Works within established customer relations and operational standards and guidelines.
• Processes cash and credit transactions in fast-paced environment in a responsible manner following established policies and procedures.
• Listens to visitor ideas and concerns and regularly communicates with management about visitor experiences. Provides input for continuous improvements that support our mission.

Sales and Accountability

• Maintains an expert level of knowledge and proficiency in the museum’s admissions and ticketing software; provides support in maintaining the integrity of membership data in Altru.
• Responsible for helping to meet and/or exceed earned income goals by promoting museum membership, programs, school and group experiences, birthday parties and special events.
• Talks with visitors about their needs in order to recommend the most appropriate experiences, programs and services.
• Maintains a thorough knowledge of the museum’s exhibit content and programs and takes accountability for learning relevant content.
• Consistently punctual and prepared for scheduled shifts, meetings, events or programs.
• Contribute to daily sales target and membership goals
• Become a brand ambassador by quickly developing a deep understanding of our museum, mission and different level memberships

Teamwork and Collaboration

• Works collaboratively with Finance, Information Center and Visitor Experience Managers, Educators, Facilities and Exhibits Teams to ensure all issues involving customer service are resolved.
• Ensures accuracy of data entry and supports Marketing Team in gathering data to support marketing efforts.
• Helps organize and restock front desk supplies and maintains a neat, presentable and welcoming front desk area.
• Helps with crowd control and line management when necessary.

Requirements

Required Education / Certification:

• High School diploma required.

Minimum Experience/Skills/Certificates:

• Previous experience in retail, customer service, general sales or related field.
• Proven success in a consultative sales environment; consistently meets and/or exceeds established measurable goals.
• Excellent data entry skills; requires familiarity with administrative software including email and scheduling.
• Strong computer skills including Microsoft Office, Word, Excel, Power Point and proven ability to learn new systems and software. Experience working with Blackbaud Altru software a plus.
• Self-motivated with a strong work ethic; ability to be both helpful and assertive when promoting museum membership, programs and events.
• Consistently provides quality customer service and is responsive to customer service issues; approaches work with a friendly, self-assured, professional and patient manner.
• Effective communication skills; ability to listen and interpret the needs of the customer and make appropriate recommendations; Spanish or bilingual desirable.
• Must possess excellent interpersonal, organization and problem solving skills; consistently uses good judgment in the presence of museum visitors, other staff, volunteers and community partners.
• Sensitive to diversity including individuals with physical challenges or special needs.
• Knowledge of Stepping Stones Museum for Children is a plus; experience in a non-profit environment preferred.
• Ability to kneel, walk and/or stand for prolonged periods of time; ability to lift and maneuver up to 10 – 50 pounds; operate and load/unload museum resources.