WELLNESS COACH (NIR FAMILY YMCA & MIDTOWN)

Description

POSITION SUMMARY: 

Under the direction of the Healthy Living Department and consistent with the mission of the YMCA of Southeastern NC, the wellness coach instructs members in a safe, enjoyable, and positive environment that promotes member wellness and engagement in accordance with YMCA policies and procedures. Assists with development and implementation of member engagement. Provides knowledge and concern for the members’ well being at all times. 

POSITION TYPE: Part-time, non-exempt

WAGE RANGE: $12.44 - $15.55/hr.

ESSENTIAL FUNCTIONS: 

1. Relationship building activities: Create, a welcoming environment; Meets, greets and makes members and prospective members feel welcome; Introduces members of similar interest to one another; Responds to member questions and seeks out additional information when needed; and Thanks members for allowing us to serve them. 
2. Monitor wellness areas, including locker room, provide orientations and assists members with workouts. Check in members for classes. 
3. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct.  
4. Keep supplies organized, maintain and clean facility and care for equipment; Maintain cleanliness of all selectorized and free weight equipment; Responsible for the care, returning, and storage of all equipment; Fill all wipe and hand sanitizer stations in fitness center when needed; Record all maintenance duties to Maintenance Director and HL Director/Supervisor; Clean, vacuum all areas in the fitness/weight rooms and classroom studios.    
5. Engage in positive public relations with members; Maintain an air of professionalism at all times.  
6. Wears appropriate dress including closed toed shoes, no hats and nametag while on duty. 
7. Knows all emergency procedures and is able to administer CPR/AED and first aid. Follows YMCA policies and procedures; responds to emergency situations. 
8. Supervise and control occupancy and traffic flow on all equipment. 
9. Check on all wellness orientations confirm and reschedule when needed. Give follow-up calls when needed to those missed appointments and verify dates and times. 
10.  Is a team player and attends staff meetings and trainings, as required. 
11. Maintains open communications with supervisor. 
12. Assist in maintaining equipment and informing Director of any breakage or items needing replacement. 

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. 

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.  

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members. 

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness  
to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology 

Requirements

QUALIFICATIONS:

1. Must be 18 years of age. GED preferred.? 

2. Required certifications: CPR, First Aid, AED 

3. Ability to work independently and in a group setting. 

4. Basic knowledge of computers. 

5. Excellent customer service skills.? 

6. At least one year of experience coaching preferred. 

PHYSICAL DEMANDS:

1. Ability to demonstrate various cardio and strength equipment. 

2. Ability to perform all physical aspects of the position; walking, standing, bending, reaching, and lifting a minimum 45lbs.