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Wellness Consultant

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Job Description - Wellness Consultant


Wellness Consultant

Department: Wellness
Reports to: Wellness Manager

Summary

Provides exceptional customer service by helping customers make informed decisions about wellness products, including supplements and personal care items, while strictly adhering to DSHEA guidelines. Supports a clean, organized, and well-merchandised department.

Responsibilities

  • Engage with customers to understand their wellness goals and provide helpful, general product guidance.
  • Educate customers on product features, ingredients, and intended use based on available product information and labeling.
  • Clearly avoid diagnosing conditions, prescribing treatments, or making disease-related claims.
  • Encourage customers to consult healthcare professionals for medical concerns or conditions.
  • Maintain up-to-date knowledge of wellness products, brands, and industry trends.
  • Restock shelves, ensure accurate pricing and labeling, and maintain proper product rotation.
  • Maintain high standards of cleanliness and merchandising throughout the department.
  • Assist with inventory counts, ordering support, and promotional displays.
  • Refer complex or sensitive customer questions to the Wellness Manager.

DSHEA Compliance Expectations

  • Do not diagnose, treat, cure, or prevent any disease.
  • Do not recommend products as a substitute for medical care.
  • Only share information that is consistent with product labeling and structure/function claims.
  • Use appropriate language such as “may support,” “may help maintain,” or “traditionally used for.”
  • When in doubt, defer to management or recommend the customer consult a licensed healthcare provider.

Qualifications

  • Interest or background in health, wellness, or nutrition.
  • Retail or customer service experience preferred.
  • Strong communication and listening skills with the ability to build trust.
  • Ability to stay within defined compliance guidelines while still being helpful and engaging.
  • Ability to lift up to 25 lbs and stand for extended periods.

Performance Expectations

  • Customer Service: No incidents of three stars or less in customer reviews.
  • Safety: Follow all safety policies and procedures.
  • Merchandising: Help the department achieve 95% or better in merchandising audits.
  • Profit: Help the store meet or beat profit budget.
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