Wellness Operations Supervisor

Do you have a passion for caring for patients? If you are looking for a place where team work is a priority and every patient counts, then Cedar Point Health might be the spot for you. This position is responsible for overseeing daily workflow at the Wellness Center nd serving as the main point of contact between the site and leadership. This role is full time and schedule is based on clinic operations

Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.

Background checks will be performed with an offer of employment.

*FOR INTERNAL CANDIDATES - SEE BELOW

Responsibilities:

Practice Management & Staff Development

·         Lead and coordinate monthly staff meetings and assist with weekly huddle planning.

·         Attend monthly supervisor and organization meetings to represent department

·         Participate in one or more CPH Strategic Committee meetings and designated projects.

·         Monitor and manage visit tracking, tasks, Provider Flow, Web PT, no shows/ cancels, insurance denials and authorizations, run clinic data, referrals and billing report.

·         Facilitate written communication in collaboration with Manager for patient warnings and termination.

·         Maintain timely response to voicemails, emails and other messaging.

·         Creates and maintains back office/front office staffing coverage schedule. Manage or delegate contacting patients if a provider calls out.

·         Manage front desk and build schedules based on provider and clinic needs.

·         Work with other CPH departments as needed, as well as other organizations and facilities (outpatient services, assisted living, hospitals, hospice, etc.).

·         Keep staff informed of policies and procedures changes as appropriate.

·         Oversee and coach employees and facilitate certifications for front office staff.

·         Maintain strict confidentiality, adhere to HIPPA guidelines and regulations.

·         Create a culture of positivity and company support.

·         Other duties as assigned.

Administrative

• Arrange for site orientation and training of new employees.

• Provide input for hiring/terminating employees.

• Assist with employee performance evaluations (60 day, annual and bonus evaluations) and performance improvement plans as appropriate.

• Review employee timecards timely for payroll and approve/decline requests for paid time off.

• Serve as main point of contact between Ancillary Services Manager, Wellness Clinic Team Leader and Leadership.

• Monitor employee morale.

• Exhibit leadership and buy-in to mission and values.

• Encourage, promote and track CPH Strategic Committee involvement.
  
  

Public Relations

·         Resolve or escalate patient complaints where appropriate.

·         Review and enter Patient Satisfaction Survey.

Technology/Facility

·         Submit support tickets to EHR and other vendors.

·         Resolve or escalate general IT issues and manage follow up.

·         Handle escalation of facility maintenance requests.

·         Track inventory and order medical and office supplies.

·         Monitor and manage employee break room cleanliness and organization.

·         Update cork board with required labor posters (received from HR) and distribute monthly Cairn newsletters.

Financial

·         Responsible for daily deposit.

·         Responsible for petty cash.

·         Responsible for purchases using company credit card.

Requirements:

• Previous experience in role of Medical Assistant or Patient Services Specialist.

• Strong and effective communication skills, written and verbal.

• Abilities in time management, prioritization, problem solving, and multitasking.

• Comfort and effective in taking initiative, making appropriate decisions, identifying clinic problems and delegating tasks.

• Ability to set a positive example and maintain effective working relationships with fellow employees and the public.

• Ability to use discretion when escalating issues to management/leadership.

• Ability to work under pressure, communicate and present information.

• Ability to read, interpret and apply clinic policies and procedures.

• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

• This position is required in-person.

Education: High School Diploma or equivalent. Some college preferred.

Mental and Physical Requirements: Varied activities including standing, walking reaching, bending and lifting. This position requires a full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Must be able to use a variety of office equipment. May require working under stressful conditions.

Other Requirements: Commuting to other locations within a 75 mile radius may be required.

Conditions: Normal office exam room environment. This position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals and other members of the public on a regular basis.

This position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.

*Make sure to submit a transfer form to your supervisor prior to applying to any opening of  interest. Once the transfer form has been submitted and approved, the employee must apply for the position to be considered for the opening.