WFM Solution Administrator

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

We are looking for an initiative-taking and experienced Workforce and Employee Engagement management Solution Administrator. In this role, you will be the subject matter expert on both the NICE IEX WFM and Employee Engagement manager (EEM) solutions to facilitate maximum usage within our organization. The ideal candidate will have a strong background in workforce management, excellent critical thinking skills, ability to translate business requirements to solution functionality and the ability to drive process improvement across multiple teams.

What you’ll do

• Maximize Usage: Ensure optimal use of the NICE IEX WFM and EEM solutions to meet business requirements and enhance efficiency


• Subject Matter Expertise: Be the primary point of contact and subject matter expert for the NICE IEX WFM and EEM solutions


• Support and Troubleshooting: Provide first-tier support and coordinate with all relevant parties to ensure timeline resolution of issues


• Continuous Improvement: Collaborate with various departments to identify opportunities for continuous improvement and implement changes that enhance efficiency and effectiveness


• Training and Development: Work with the lead trainer to develop training materials and conduct training sessions for end-users to ensure proficiency in using NICE IEX WFM and EEM solutions


• Reporting and Analysis: Generate and distribute regular reports on IEX WFM usage and process improvements providing insights and recommendations based on data analysis


• Vendor Engagement: Attend vendor conferences and webinars, staying up to date on the latest innovations and how they could apply

What you'll need

• Bachelor’s degree in information technology, Business Administration, or related field


• 5+ of experience in workforce management and employee engagement solutions, with NICE IEX WFM and EEM


• Strong change management skills

Why we will love you

• Strong analytical and problem-solving skills


• Excellent communication and interpersonal skills


• Ability to work collaboratively across teams


• Experience with integration efforts involving telephony, CRM, and other platforms

Perks

• Free eye exams for your entire family


• Deep discounts on lenses, glasses, and other services


• Amazing healthcare coverage


• 401(k) match


• Flexible PTO


• Tuition reimbursement program


• In-house restaurant with highly discounted meals (Steak dinner under $6)


• Free snacks, ice cream, and drinks every day


• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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