Wheelchair Agent

Overview 

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

Role Purpose 

The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim. 

What you will be doing 

• Assist passengers requiring wheelchair or mobility assistance throughout the airport 

• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights 

• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance 

• Handle wheelchairs and mobility equipment safely and properly 

• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance 

• Assist with light baggage handling when necessary 

• Perform other duties as requested 

Safety, Security, Wellbeing and Compliance: 

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

What we are looking for: 

• High school diploma or GED 

• Must be 18 years of age or older 

• Ability to work flexible schedules, including nights, weekends, holidays, and overtime. 

• Ability to lift, push, and pull up to 50 pounds occasionally 

• Ability to assist passengers safely during boarding and deplaning operations 

• Must pass pre-employment and random drug tests 

• Must pass a pre-employment background check 

Diversity 

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. 

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. 

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. 

Application Instructions 

Is this role ticking all the boxes for you? If so, please click apply now!