Wholesale Operations Specialist - Remote - LATAM Based

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Key Responsibilities

You’ll manage the daily heartbeat of our wholesale operations, overseeing 3PL partners, inbound and outbound flows, and inventory transformations (like ticketing, re-kits, and DTC-to-wholesale conversions).

This role is all about precision, process discipline, and collaboration — making sure every retailer order ships on time, in full, and with zero errors.

• Oversee daily inbound and outbound coordination with 3PL partners, ensuring smooth, timely, and accurate execution.

• Track shipments and resolve delivery issues within 24 hours, maintaining flawless communication between warehouses and cross-functional teams.

• Maintain accurate weekly reporting for receipts, order fulfillment, and performance metrics.

• Support inventory transformations (ticketing, labeling, re-kitting, DTC conversions) ensuring compliance with retailer specs.

• Collaborate with Sales Ops, Inventory, and Data teams to keep visibility and reporting aligned across channels.

• Manage retailer-specific SOPs, test launches, and readiness for new accounts.

• Drive automation of reporting and data processes in collaboration with BI teams.

• Build strong relationships with 3PL partners — coaching for continuous improvement and accountability.

• Ensure 100% operational readiness for new retailer launches, from process mapping to system validation.

• 1–3 years of experience in logistics, fulfillment, or supply chain coordination.

• Strong organizational and multitasking abilities; thrives in high-volume, detail-driven environments.

• Proven experience working with 3PLs, carriers, and warehouse teams.

• Excellent communication and follow-up discipline — solution-oriented and proactive.

• Proficiency in Excel/Google Sheets and familiarity with ERP or WMS systems (NetSuite a plus).

• Exposure to AI/BI tools and interest in process automation is a plus.

• Working English proficiency; able to operate cross-functionally in a global, remote setup.

• Alignment with Trafilea’s values: discipline, continuous improvement, and operational excellence.