WIC Support Staff

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

To provide general information about the WIC Program to prospective participants. To perform clerical duties necessary for certification and re-certification of participants onto the WIC Program. Process patients in a timely manner, assist providers and patients, respect the confidentiality of agency and clients. Organizes work for the day.

WORK SCHEDULE DEMANDS:

• Full-time, 35 hours per week.
• Monday, Tuesday and Thursday 9:00 am - 5:00 pm
• Wednesday 9:30am - 6:30pm 
• Friday 9:00am - 4:00 pm
• May be required to work in Cranston or Coventry locations.

REQUIRED QUALIFICATIONS:

• High School Diploma
• Basic computer knowledge
• Ability to work as a member of a team
• Bilingual in Spanish and English, preferred
• Knowledge of WIC services, preferred
• Provide/maintain all required immunizations and/or vaccinations
• Complete all required background checks

Key Responsibilities:

• Explanation of WIC benefits and expectations
• Overall clerical responsibilities, filing, telephone, chart preparation, inputting data in computer
• Printing checks for food
• Witnessing and documenting income eligibility for program
• Receive and process patients, records intake data and labs
• Obtain and record patient data in charts
• Operate and maintain clinical equipment
• Properly dispose of medical waste and sharps
• Organizes work for the day
• Organizes and distributes internal and external mail
• Distribute WIC checks and maintain E-pad signatures. 
• Document in client's individual chart when appointments are not kept. 
• Maintain appointment booking system and smooth patient flow. 
• Participate in strategies to reduce no-show rates.
• Maintain filing. 
• Participate in agency outreach efforts. 
• Prepare individual client file for use by competent professional authority during appointment. 
• Prepare, distribute, and file recertification and termination notices. 
• Maintain clinic supplies. Reorder when necessary
• Verify applicants' proof of residency, income, and identification. Complete Applicant Agreement Form. 
• Weigh and measure using standardized measuring techniques. Enter information into RI WEBS database. 
• Perform finger stick to obtain blood sample and determine hemoglobin from sample. 
• Complete confidentiality forms. 
• Explain use of alternate shoppers & maintain completed alternate shopper forms in client’s chart. 
• Issue WIC I.D. card and V.O.C. documents to WIC participants. 
• Describe the application process and benefits of the WIC Program. 
• Acquaint participants with WIC Allowed Foods. 
• Inform participants of their rights and responsibilities. 
• Inform participants of how to use WIC checks. 
• Provide translation of nutrition counseling for nutritionist when needed (if bilingual).
• Other duties assigned as required

COMMUNICATION SKILLS

• Excellent verbal communication skills necessary to work with WIC participants, explaining WIC benefits, rights, and obligations of patients, and explanation of checks.
• Must have excellent communication skills for all levels of client, provider and colleague interaction.
• Professional telephone manner.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by federal, state, or local law.