Wide Format Field Service Technician

Seeking a professional who will travel to client locations and provide customer field service support for the installation and maintenance of wide format equipment. 

• Requires a combination of technical and critical thinking skills.
• Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
• Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
• Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely.
• Providing technical support to customers, answering queries, and resolving issues.
• Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
• Troubleshooting: Identifying and resolving technical problems, both proactively and reactively.
• Adhering to safety protocols and guidelines while working on-site.
• Complete required training.
• Obtain needed certifications especially for new products.

• HP/Oce/Canon experience preferred.
• Ensures exceptional customer service.
• Excellent communication ability.
• Comfortable working independently.
• Set goals with little supervision.
• Strong work ethic.
• Desire to achieve success through hard work and commitment.
• Valid driver's license.
• Proof of insurability.

OUR MISSION STATEMENT 

“Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”

OUR CORE VALUES

Own It * Always Deliver * Continually Improving * Innovative * Optimistic 

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They service as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice. Contact Nicole Ross, HR Manager with any questions at (724) 691-6928.