Wildlife Supervisor

Description

The Wildlife Supervisor is responsible for managing the daily operations of a team of Wildlife Technicians with Varment Guard – Wildlife Division of Plunkett’s Pest Control. The ideal candidate is an energetic, results-driven professional who excels in leadership, fosters a positive team environment, and promotes quality, development, and growth. This role plays a key part in maintaining high service standards, driving team success, and ensuring an excellent client experience.

Essential Job Duties:

• Lead, monitor, and manage a team of Wildlife Technicians to ensure consistent, high-quality service.

• Participate in and drive the growth and development of the assigned territory.

• Define and oversee sales goals and results.

• Lead large account setups and key projects.

• Promote a culture of quality and excellence in wildlife and pest control services.

• Identify training needs and deliver effective training for new and current technicians.

• Troubleshoot service issues and work collaboratively with technicians to resolve challenges.

• Provide coaching, counseling, and performance feedback to team members.

• Develop and maintain strong relationships with key customers, ensuring satisfaction and retention.

• Promote and enforce a strong safety culture, adhering to OSHA, state regulations, and company policies.

• Review and analyze operational reports to optimize route efficiency and technician productivity.

• Monitor and manage operating costs, including labor, materials, supplies, and fleet expenses.

• Communicate effectively with internal teams, leadership, and clients through verbal, written, and digital channels.

Requirements

To perform this role successfully, an individual must be able to meet or exceed each duty and responsibility listed above.

Minimum Requirements:

• High school diploma or equivalent.

• Must be 18 years of age or older.

• Ability to read, write, and speak English clearly and effectively.

• Ability to maintain strict confidentiality.

• Proficiency in using application equipment, inspection equipment, and hand tools.

• Availability to work extended hours and some weekends as needed.

• Valid driver’s license with an acceptable driving record.

• Ability to obtain:

• - Commercial Nuisance Wild Animal Control Operator Certification (ODNR).

• - Ohio Department of Agriculture licensing in Core, 10A (General Structural Pest Management), and 7 (Vertebrate Pest Management).

• Successful completion of a physical capability assessment, drug screening, and background check.

Preferred Requirements:

• Degree in Wildlife Management or related field.

• Demonstrated ability to work independently and solve problems while maintaining accurate records.

• At least six months of experience in route management, sales, customer service, or account management.

• Familiarity with computer-based and mobile applications.

Physical Demands & Work Environment:

• Frequent communication via phone, face-to-face, text, and email.

• Regular lifting/pushing/pulling up to 75 lbs.; occasional lifting up to 100 lbs.

• Frequent bending, kneeling, stooping, crouching, crawling, overhead reaching, ladder climbing, confined space work, prolonged walking and sitting.

• Working at heights on rooftops of various angles.

• Tolerance of various indoor and outdoor environmental conditions, including heat, cold, dampness, and dust.

About Us:

Varment Guard has been the Wildlife Division for Plunkett’s Pest Control since 2018. Plunkett’s is a third-generation, family-owned business founded in 1915 and celebrating over 100 years of continued growth. Our 800+ employees enjoy competitive pay and benefits, a company-sponsored retirement program, ongoing training, and clear pathways for career advancement. Plunkett’s offers outstanding opportunities for individuals ready to take the next step in their career.