Window & Door Service Technician

Position Title: Window & Door Service Technician (Confidential Client)

Location: Littleton, MA | On-site

Employment Type: Permanent

Compensation

• Pay Rate: $28–$33/hour, depending on experience

Benefits

• Competitive compensation


• Medical, Dental, Vision Insurance


• FSA


• 401(k) Plan with match


• Paid Time off (PTO), Paid Holidays


• Paid Life Insurance


• Paid Short Term Disability Insurance


• Tuition Reimbursement Program


• Employee Assistance Program

Company Overview (Confidential)

Our Client is a building materials supplier/store offering lumber, windows, doors, cabinetry, and design solutions for residential construction and remodeling projects.

Position Summary

We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials, primarily windows and doors, while ensuring excellent customer service.

Schedule: Full-time, 40 hours per week, Monday through Friday, with flexibility in daytime working hours.

Location: Based in Littleton, MA, with travel to customers' homes using a company service van. Any travel will be during the shift hours and clients are relatively local/eastern MA.

Primary Functions

• Conduct service calls at customers' homes to diagnose and repair windows, doors, cabinets, and other building materials.


• Troubleshoot issues to determine whether they result from product defects, installation errors, or other causes.


• Perform repairs, adjustments, and part replacements using hand and power tools.


• Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.


• Maintain positive customer relationships while addressing service concerns.


• Collect payments for completed service work.


• Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.


• Communicate service updates and resolutions with internal sales teams.


• Follow safety procedures and maintain a clean work environment.

Must-Haves

• Working knowledge of windows and doors


• Comfortable and proficient using hand and power tools.


• Valid driver's license and clean driving record required.


• Ability to frequently lift and move materials weighing up to 100 pounds.


• Ability to stand, walk, bend, kneel, climb, and work in various positions.


• Comfortable working indoors and outdoors in varying weather conditions.