Window Specialist

Description

ABOUT DREXEL

Drexel Building Supply is a leading provider of quality building materials and services to professional contractors and homeowners throughout Wisconsin. Team Member owned and community-driven, we proudly operate six Drexel retail locations and three Drexel manufacturing locations across Wisconsin.

We align our entire team around one mission: Supply. Happiness.

We live and operate around our 11 core values, and these values are the backbone of what drives our team to success. Our core values exemplify the DNA of Team Blue! Join us in our mission and see for yourself why Drexel has been named a Wisconsin Top Workplace every year since 2011 and a USA Top Workplace in 2023!

ABOUT THE ROLE

Expert level product knowledge in Window Department offerings including Alliance, Anderson.

Attention to detail and excellent communication

Quote assistance

Work through daily tasks in the log efficiently and accurately:

• Perform window quote and takeoff requests from account managers.
• Communicate with account managers to ensure the builder/customer receives the desired outcome during quote stage and bid revisions.
• Submit window orders using vendor software, and by creating sales tickets for receiving and billing purposes.

Troubleshoot shipping and receiving issues as needed with vendors and dispatch.

Must be comfortable with computers

Vendor specific installation methods, warranties and service policies/procedures.

High level understanding of basic construction methods.

Use your skills and confidence to become a valued and trusted consultant.

Become an expert on competitive products and specifically the differences between "us and them".

Ensure that service issues are addressed within 48 hours. "48 hour solution resolution"

Answer customer service phone calls and assist walk-in customers with a smile!

As you grow in your role you will assist in training and motivating new team members

Don’t have all of these qualifications? No worries. You should apply anyway! We have the best training facilities + mentors anywhere. If you have a go-getter attitude, we can train the rest!

YOUR PRIOR WORK EXPERIENCE

It would be great if your experience encompasses these things:

You have been a HUGE contributor to the success of a team

You are known to be the point person for product knowledge

You are uniquely you and bring something to the table that no one else can. You have done some great things that don't necessarily fall into the career path above but that's what makes you cool! Tell us why you would be great for this job anyway!

PERKS and BENEFITS

• Insurance - Medical, Dental, Vision
• Employee Assistance Program
• 401k
• ESOP Shares
• Profit Sharing
• Immediate Holiday and Vacation Pay
• Team Member Product Discount
• Scholarship Program for the kids of Drexel team members
• Annual Charity Match Donation
• Annual reimbursement to spend on fitness
• Birthday PTO and many more fun little perks!

PM85