Wine & Spirits Customer Service & Support Specialist/ Jamaica, NY

Our client, a global freight forwarding company, is seeking a Wine & Spirits Customer Service & Support Specialist that has worked in the Freight Forwarding industry and has experience with providing rate quotes.

The department that you would be working in handles ocean import and export of wine, beer, and spirits.

Overview:

The individual in this role will be the liaison between the operations and sales & pricing departments providing support as needed. This will include working with customers’ purchase orders and communicating with both overseas offices and the clients. In addition, you will be working with reports, and processing applications that will include information that the freight forwarding department will need to do rate quotes and book shipments.

What will you be doing?

• Preparation of forwarding instructions Shipping Request (SR) preparation, booking confirmations and coordination of Importer Security Filing (ISF) information, inclusive of forwarding ISF to the appropriate party for timely filing, for both handling and non-handling accounts (with no SR’s)
  


• Check Standard Pricing (SP), SOPs to ensure routing, rates, lanes, and Freight on Board (FOB) fees are in place and any FOB rates are quoted to and approved by the customer.
  


• Update/review purchase orders when necessary and apply follow up as needed inclusive of communication to origin, updating bookings and updating customers of the revisions and clarifications needed.
  


• Receive and review import booking documentation from overseas agents, customers for accuracy and approval to proceed.
  


• Update shipment status regarding order readiness, pick up dates, bookings, load dates and vessel departure through daily communication with the origin office.
  


• Respond to customers in a timely manner for shipment status via email or telephone.
  


• Marine insurance coverage and cost, when part of their Wine & Spirits Shippers Association (WSSA) insurance program.
  


• Adhere to all domestic and international shipping regulations.
  

The days/ hours are Mon. - Fri., 8:30 - 5 pm, on-site.

The company offers an excellent and comprehensive benefit package, with PTO and career growth based on performance.

Salary: 45k-50k commensurate with experience