Wireless Customer Service Team Member

Join one of the most dynamic and fast-growing industries where our goals align with helping our local community stay connected through wireless technology. Sapphire Marketing is built on collaboration, innovation, and exceeding expectations. We’re looking for determined, outgoing, self-motivated individuals who love to interact with others to join our dynamic Wireless Customer Service Team!

Our Wireless Customer Service Team Member’s mission is to educate consumers on wireless solutions that enhance their connectivity and daily lives. We are passionate about building long-term relationships with our clients. Every one of our Wireless Customer Service Team Members should feel empowered to deliver a world-class service experience that truly makes a difference.

Key Responsibilities As A Wireless Customer Service Team Member:

• Interact and greet potential customers in person, introduce wireless solutions to educate customers, meet their individual needs, and assist in service enrollment as needed

• Consistently meet or exceed performance expectations, including personal and team goals

• Demonstrate a desire for ongoing learning and actively pursue opportunities to increase individual and team performance

• Complete service sign-ups quickly and accurately while maintaining confidentiality standards

• Create, foster, and grow relationships with clients by ensuring high levels of customer satisfaction

• Use available tools and resources to stay current on wireless products and services and help execute profitable growth

Key Requirements As A Wireless Customer Service Team Member:

• Proven success in customer service or wireless sales for 1-2 years

• High school diploma or GED required

• Ability to multi-task and thrive in a fast-paced, collaborative team environment

• Outgoing, friendly, driven, and energetic personality

• Excellent face-to-face relationship-building skills

• Ability to capture people’s attention and engage them effectively

• Skilled at problem-solving and conflict resolution

• Highly organized with a strong sense of urgency and uncompromising integrity

• Strong customer service orientation

Why join our Wireless Customer Service Team?

• The opportunity to make a positive impact by educating others on wireless connectivity solutions

• Company-funded trips and events

• Holiday closures

• A long-term, stable career in an essential and growing industry

• Opportunities to advance into leadership or management roles