With Relocation Support-Azerbaijani Customer Support

Location: On-Site

Language Requirements: Azerbaijani and English (minimum B2 level)
Work Schedule: Monday to Sunday, 8-hour shifts, totaling 40 hours per week
Shift Details: Extended working hours, up to midnight (00:00 am), to accommodate time zone differences

Key Responsibilities:

• Deliver exceptional customer support via phone, email, and chat in Azerbaijani.
• Resolve customer inquiries promptly, offering practical solutions and empathetic communication.
• Escalate more complex issues to senior support teams when needed.
• Accurately document interactions and resolutions in the company’s CRM system.
• Maintain high customer satisfaction and adhere to company service standards.

Qualifications:

• Language Proficiency: Fluent Azerbaijani and a good command of English (B2 level or higher).
• Availability: Willingness to work flexible hours, including shifts extending to midnight.
• Experience: Prior experience in customer support is advantageous.
• Skills: Strong communication and problem-solving skills with a customer-focused approach.

Compensation and Benefits:

• Base Salary: Competitive monthly salary, discussed during the hiring process.
• Monthly Allowance: Transportation and internet allowance of 50 BGN net.
• Special Life Event Bonuses: 500 BGN for significant events like marriage, the birth or adoption of a child, or university graduation.
• Health Coverage: Comprehensive medical, dental, and life insurance.
• Multisport Card: Employer-subsidized access to gyms and recreational facilities.
• Discounts: Exclusive access to discounts on a variety of products and services.

Relocation Support:

• Relocation Guide: A detailed brochure to help with your transition.
• Travel Reimbursement: Up to 490 BGN for travel expenses after 6 months of employment, with travel documentation required.
• Advance Salary Option: 1056 BGN net available as an advance upon request, transferred within 5 business days.

Important Note: If the contract is terminated within the first 6 months, any remaining advance will be deducted from the final pay, and travel reimbursement will not apply.

Temporary Accommodation:

• The company arranges hotel accommodation for your confirmed arrival date.
• If you decide not to use the hotel and do not notify the hotel by noon on the day of your expected arrival, you will be responsible for that night's cost.