Position Overview

The Warehouse Management System Support Researcher will provide research support and problem resolution assistance to Supply Chain and Corporate business partners in all distribution centers.

In this role, you will work with Inventory Control, DC Supply Chain, Allocators and Buyers to research and problem solve issues that impede the flow of merchandise to the Stores. You will partner closely with the internal WMS support team to assist with issue resolution for WMS and other business systems.

We are seeking a candidate with a strong research skill set and problem-solving abilities. You should have experience working in a fast paced, dynamic environment and work independently at the highest level. In this role you will work on multiple software applications, quickly process information and make decisions. You should have excellent time-management skills with the ability to multi-task.

A Day in the Life

• Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner 

• Conduct research on inventory issues and identify inventory discrepancies

• Monitor Team inbox, respond promptly to system alerts, user requests, and reported problems.

• Prepare and publish various department reports

• Configuration of printers/ locations in WMOS (Warehouse Management System)

• Run waves for various DCs on East and West Coasts

• Respond to Allocations and Buyers regarding inventory request

You'll Come With

• High school diploma or equivalent 

• 2-3 years of Logistics and/or Supply Chain related experience

• Good communications skills, including written and verbal

• Strong critical thinking, decision making, and problem-solving skills

• Ability to work independently with minimal direction toward project objectives as the member of a cross-functional team

• Detail-oriented problem solver with the ability to manage multiple tasks

• Knowledge in Microsoft Excel, Word, and Outlook 

• Knowledge using SQL – Oracle

• Ability to work within a fast paced and constantly changing environment, multi-task and respond to priority requests

• Interaction of multiple supply chain and enterprise systems including:

  • Manhattan WMOS

  • MHE (Material Handling Equipment)

  • Order entry system

Come join our team. You’re going to like it here!  

Compensation Range: $15.60 - $22.00