WN University Instructor

Are you ready to join our award winning highly successful family?

Your deep passion, relentless drive, and commitment to our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: Family, Care, and Grow

Mission: We enrich lives through trust in the trades.

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You'll Do:

The WN University Instructor is responsible for developing the technical skills, professionalism, and performance of field employees across the company’s residential HVAC, plumbing, and electrical operations. Responsibilities include, but are not limited to, technical training, hands-on instruction, employee coaching, skills assessments, training program development, and performance improvement. This position ensures employees apply their training safely and effectively in the field, meet company standards, and deliver an exceptional customer experience.

You will deliver classroom, hands-on, and field-based training while partnering with department managers to identify skill gaps, strengthen employee competency, and reduce preventable callbacks, rework, and customer complaints. You will coach employees on proper customer communication, information gathering, setting expectations, explaining findings, and presenting multiple options and appropriate solutions without high-pressure tactics. You will also track employee progress, evaluate training effectiveness, and support employees in developing the skills needed for advancement.

Basic Requirements (Required Skills/ Experience):

• Hands-on experience in residential HVAC, plumbing, or electrical service and installation
• Demonstrated ability to teach, coach, mentor, and develop employees with varying levels of experience
• Strong understanding of technical troubleshooting, diagnostics, installation quality, safety practices, and applicable trade codes
• Ability to deliver engaging classroom, hands-on, and field-based instruction
• Ability to develop training materials, standard operating procedures, and skills assessments
• Strong communication, presentation, problem-solving, and organizational skills
• Ability to evaluate employee competency, identify skill gaps, and partner with managers on improvement plans
• Ability to teach customer communication, information gathering, and presentation of multiple options and appropriate solutions
• Ability to track training completion, maintain accurate records, and evaluate results using performance metrics
• Comfortable using technology, training platforms, and operational reporting tools
• Commitment to exceptional customer service, high-quality workmanship, and continuous improvement
• Valid driver's license and clean driving record
• Able to pass a background check and drug test
• Ability to travel to field locations for ride-alongs, observations, and hands-on coaching
• Relevant trade licenses, certifications, manufacturer training, and prior instructional experience preferred
• Adaptability and problem-solving in a changing business environment

Compensation: $85k plus bonus

Compensation based on performance measured in metrics on monthly scorecards

Benefits:

• Competitive Compensation – Paid Weekly
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plans
• Paid Holidays (Office Closed)
• Life Insurance
• Legal Shield
• Disability

Perks:

• Provided Uniforms and WireNut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time