Women's Health Medical Assistant

Title:  Women’s Health Medical Assistant

Department: Medical

Status: Non-Exempt

Position Classification/Category: Administrative and Clinical

Reports To: Assistant Medical Director

Direct Reports: N/A

Summary of Position

Under the supervision of the Assistant Medical Director, the women’s health medical assistant helps to facilitate patient care in clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. She/he will be expected to work clinically as a certified medical assistant on designated days for the Women’s Health Nurse Provider and/or OB/GYN, if needed. S/he will be expected to work clerically on designated days as a clerical clinical assistant and care coordinator for uninsured women interested in applying for LARC methods. The women’s health medical assistant is responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record for the Assistant Medical Director and Chief Medical Officer. The women’s health medical assistant is responsible for effective communicating with patients, providers, and staff in multiple settings.

Minimum Qualifications

Interacts in a professional and patient-centered manner with patients. Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients. Able to plan, prioritze and complete assigned tasks with a high level of accuracy.  Ability to work well under time constraints while maintaining accurate records.

·         Experience: 2 years of CMA experience preferred;

·         Additional skills required: Knowledge of medical office protocols/procedures.  Knowledge of medical terminology.  Familiarity with basic computer operations.

·         Travel required- Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.

• Additional skills: Bilingual in Spanish preferred.

Education: High school diploma or GED

Certification(s)/Licensure: Certified Medical Assistant or Nursing Assistant, CPR and BLS required.  

Physical Requirements:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

·         Continuous walking, standing and moving about.

·         Frequently bends, kneels and crouches.

·         Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs.

·         Repetitive movement of hands and fingers – typing and/or writing.

·         Talk and hear.

·         Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.

Key Responsibilities

1.       Fulfill patient care responsibilities as assigned that may include checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to clinical area; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines. 

2.       Maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.

3.       Fulfill clerical responsibilities as assigned including but not limited to the following: assisting with medication assistant program applications for LARCs (i.e. Mirena), obtaining lab/X-ray reports, hospital notes and referral information Complete forms/requisitions as needed; verify patient demographics. Process and schedule STAT and urgent referrals and communicate to patients appointment date and time.

4.       Maintaining records of the patients that have received LARC grant funding for the contraceptive device of their choice and the cost of the device to the organization.

5.       Maintain patient confidentiality and protect operations by keeping protected health information confidential and secure.

6.       Helping individuals, families, groups, and communities develop their capacity and access to resources, including health insurance, food, housing, quality care and health information.

7.       Ensure culturally and linguistically appropriate services.

8.       Represent the company professionally and positively to enhance and promote the core values and mission of the organization.

9.       Assist in the development and implementation of organizational outreach and enrollment initiatives related to women’s health.

10.    Participate in mandatory in-services and drills, attend staff meetings and other trainings, including appropriate age specific educational trainings offered on regular basis for professional development. 

11.    Maintain strict adherence to infection control guidelines established by the organization.

12.    Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.

13.     Complete in a timely manner, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment including a working knowledge of all equipment and the ability to train other personnel on its use.  Running test and controls on equipment and the ability to teach other personnel. Cleaning exam/procedure rooms and documenting completed tasks based on clinic protocols and the ability to train others in the appropriate procedure and techniques

14.    Prepare exam rooms and assist provider with various procedures and accurately document results of completed procedures. The ability to train other personnel on appropriate procedure protocols

1. Assist the Assistant Medical Director, Chief Medical Officer, Women’s health providers in assuring supplies are ready and that inventory of supplies is maintained to meet the needs of the clinic and provide support to other clinics as needed.


2. Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calling for repairs.


3. Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures and the ability to professionally encourage other to do the same to support a healthy team atmosphere.


4. Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.


5. Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate age specific educational trainings offered on regular basis for professional development.


6. Maintain strict adherence to infection control guidelines established by the organization.


7. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services. Including calling and notifying parents/guardians of vaccines needing updates.


8. Support current incentive, regulatory and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.


9. Critical thinking.