Women's Imaging Scheduler

Description

With over 60 years of service to the community as the premier imaging center in Tallahassee, we continue to grow and thrive. We are seeking a customer service-focused Scheduler to join our Women's Imaging Center team. This is a full time, benefits-eligible position. 

This position includes:

• Excellent health coverage (CHP) with low monthly employee premiums
• 10.3% 401K/Pension contribution with no match requirements
• 23 days of paid time off accrued during first year of employment

GENERAL SUMMARY OF DUTIES:

Responsible for scheduling patient appointments by telephone in a courteous and timely manner. Provides outstanding customer service in a fast-paced office call center environment with a commitment to excellence.

ESSENTIAL FUNCTIONS:

• Answers incoming telephone calls from patients and physician offices in a pleasant and professional manner, and schedules, coordinates and reschedules patient appointments. 
• Relays necessary messages to staff, screens calls as appropriate and provides accurate and helpful information regarding patient appointments and testing.
• Ability to work quickly, cheerfully and maintain voice quality during prolonged talking.
• Proficient language skills – must be able to be understood and to pronounce names.
• Must be able to maintain phone conversation while verifying and updating necessary information and records in the Radiology Information System. 
• Maintains and updates current information on technologist schedules ensuring that patients are scheduled properly and appointments are confirmed. 
• Maintains a trusting environment by always protecting patient and practice confidentiality.
• May also make outbound calls to schedule or confirm appointments or to request additional information from patients or providers with the same high level of customer service as inbound calls.
• Other duties as assigned by supervisor.

Requirements

EDUCATION: High school graduation or GED.

EXPERIENCE:

One year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience.

KNOWLEDGE:

• Knowledge of business office procedures. 
• Knowledge of medical terminology and coding.
• Knowledge of grammar, spelling, and punctuation to type patient information. 

SKILLS:

• Skill in operating a computer and copy machine. 
• Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system. 

ABILITIES:

• Ability to speak clearly and concisely. 
• Ability to read, understand, and follow oral, and written instruction. 
• Ability to sort and file materials correctly by alphabetic or numeric systems. 
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

Radiology Associates is a drug-free and tobacco-free workplace, and an Equal Opportunity Employer.