work from home customer service specialist

work from home customer service specialist.

westminster , colorado (remote)

posted 10 days ago

job details

summary

$15.50 - $16 per hour

temp to perm

high school

category office and administrative support occupations

referenceAB_4522992

job details

ARE YOU READY? Ready to Join a Great team! We are hiring Fulltime Work From Home Customer Service Specialist who are ambitious and motivated to provide leading human capital solutions while working on our team focused on premier HR contact centers. We help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive. All States Welcome to Except Illinois, California Canal Zone District of Columbia Guam Hawaii Puerto Rico Virgin Islands Washington California Oregon New Jersey New York Massachusetts

salary: $15.5 - $16 per hour

shift: First

work hours: 7 AM - 10 PM

education: High School

Responsibilities

Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.

Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.

Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.

Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

The essential functions of this role include:

working weekends

Skills

Telephone Etiquette

Basic Computer Skills

Customer Service

Active Listening

Adapting to Change

Problem Solving

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

TD

tamika davis

+1 720 524 2572 (tel:+1 720 524 2572)

[email protected]