Workers Compensation Claims Administrator

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. 

JOB SUMMARY

The Workers’ Compensation Claims Administrator will serve as a claims advocate on behalf of North Risk’s clients. This position works closely with Risk Advisors across the company. The Workers’ Compensation Claims Administrator will resolve issues for clients by developing trusted relationships and serving as an expert advocate. 

ESSENTIAL RESPONSIBILITES 

• Provide service, expertise, and guidance to clients with a planned approach for prompt, fair handling of workers’ compensation claims
• Develop action plans on high exposure claims
• Work value-added services for large client accounts 
• Monitor specific claims with a goal to insure reserve and claims handling accuracy
• Work with insurance adjusters and clients as a liaison to advocate for the best claim resolution
• Demonstrate the ability to have challenging discussions in a respectful manner
• Set priorities and manage workflow to ensure efficient, timely, and accurate product by utilizing the company’s software system(s)
• Collaborate with team members to identify claim issues, potential solutions, strategies and services for clients
• Prepare and analyze loss history and claim reports to identify loss trends with the goal of reducing the cost of risk
• Apply and gain a full understanding of experience modifications, reserve analysis, and Unit Stat Card filings
• Mentor Associate Claims Administrators on the team

QUALIFICATIONS (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through Bachelor’s or Associate’s Degree and a minimum of 6+ years work experience in Workers’ Compensation claims
• A great understanding and knowledge of Workers’ Compensation claims processes
• Active property & casualty license
• Strong written and verbal skills, along with the ability to demonstrate client empathy 
• Ability to maintain internal and external relationships with professionalism
• Ability to carry out complex tasks with many variables
• Proficient in Excel, Word, and Database programs
• Knowledge of ModMaster is a plus 

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

PHYSICAL REQUIREMENTS

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

TOOLS AND EQUIPMENT USED 

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

COMPENSATION AND BENEFITS 

The estimated base salary range for this full-time position is $75,000 - 85,000 annually, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.