Workers Compensation Coordinator I

Job Description:

The Workers Compensation Coordinator I provides administrative and coordination support for workers compensation programs and injured worker claims. This role ensures employees receive timely assistance throughout the recovery process while helping minimize organizational risk and financial impact. The position supports compliance with applicable regulations, maintains accurate records, and facilitates effective communication between internal and external stakeholders. Through strong coordination and documentation practices, this role contributes to efficient claims management and improved employee outcomes.

Primary duties may include, but are not limited to:

• Receive, review, and process workers compensation claims and incident reports in accordance with established regulatory standards and organizational guidelines.
• Coordinate the full claims lifecycle from initial report through resolution, ensuring all required documentation is complete, accurate, and submitted in a timely manner.
• Serve as a primary point of contact between injured employees, medical providers, insurance representatives, and other stakeholders to ensure clear and consistent communication.
• Maintain confidential and organized records of claims, including incident documentation, medical information, claim updates, and correspondence.
• Educate employees on workers compensation procedures, available benefits, and their rights and responsibilities throughout the claims process.
• Support return-to-work efforts by collaborating with employees and medical providers to identify appropriate work options aligned with any restrictions.
• Assist in developing and implementing return-to-work plans that promote a safe and timely transition back to work.
• Monitor and report on claim trends, costs, and outcomes to support management review and decision-making.
• Assist with insurance-related reporting requirements including payroll reporting, claim audits, reimbursement reviews, and policy-related documentation.
• Support compliance with occupational safety reporting requirements and assist in preparing necessary reports for regulatory agencies.
• Performs other duties as assigned.

​Job Requirements

Education and Experience Requirements:

• Requires a high school diploma or equivalent;
• 2+ years of experience in an administrative, human resources, or insurance claims environment or any combination of education and experience, which would provide an equivalent background. 
• Associate’s or Bachelor’s degree in a related field preferred. 
• Experience with workers compensation claims processing or insurance coordination preferred.

Knowledge, Skills, and Abilities:

• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Knowledge of workers compensation laws, regulations, and general claims processes.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Proficiency with general administrative and documentation practices.

Essential Mental and Physical Functions:

• Ability to sit or stand for extended periods of time.
• Frequent use of a computer, including data entry and document review.
• Ability to analyze information, solve problems, and make sound decisions.
• Effective communication and interaction with employees and external partners.
• Ability to manage multiple priorities with attention to deadlines.

Work Environment:

• Primarily office-based work environment with standard business hours.
• Regular interaction with employees, management, healthcare providers, and insurance representatives.
• May require occasional handling of sensitive or stressful situations related to employee injuries.
• Compliance with organizational policies and applicable safety and regulatory requirements.

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at a time with or without notice.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.

The company reserves the right to revise this job description at any time.  

The employee must be able to perform the essential functions of the position satisfactorily.

If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.