Workforce Coordinator

Job Title: Workforce Coordinator                            

Location: TBD 

Reports to: VP of Self Direction                              

Department: Self Direction                                                  

FLSA/Status: Exempt/FT

The Coordinator of Self-Hired Workforce will provide oversight of self-hired workforce matters for CFS Self Directed Supports. Supports workforce operations for SDS including staff lifecycle, communication, and compliance support. 

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

• Supervise SDS onboarding specialists and program assistants 
• Review attendance roster and service counts in Evero for large workforce 
• Approve employee timecards and coordinate with payroll (non-processing oversight) 
• Approve PTO requests and monitor accruals 
• Coordinate prior pay-period corrections and submissions 
• Prepare transportation and expense reports for payroll processing 
• Support workforce-to-billing workflow coordination (non-approval) 
• Serve as liaison to HR for staff issues including pay inquiries, FMLA, and benefits coordination 
• Serve as liaison to families regarding staff performance, compliance, and service concerns 
• Process changes of status and employee separations 
• Facilitate staff training and monthly workforce meetings 
• Use dashboards to monitor workforce activity and trends 
• Conduct new hire and 30-day check-ins 
• Support DSP evaluations tracking 
• Provide MVV protocol guidance 
• Provide OT awareness and tracking support (non-payroll) 
• Assist with PTO tracking coordination 
• Provide systems access coordination (Evero, HRIS, email) 
• Support additional projects and staff training 
• Respond to roster-related inquiries 
• Handle inbound workforce inquiries 
• Coordinate communication with staff, families, and admins 
• Collaborate with SDS team on staffing support 
• Escalate issues to leadership 
• Provide backup coverage and perform related duties 

Required Skills and Competencies:

• Must be reliable and extremely trustworthy.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidential and meticulous records.
• Demonstrate a high level of professionalism and integrity in dealing with confidentiality issues; ability to work independently and execute sound reasoning and judgment.
• Excellent oral and written communication skills
• Ability to manage high-volume workforce operations 
• Excellent conflict resolution abilities 
• Detail-oriented with strong tracking and compliance oversight skills 

• Bachelor’s degree required.
• Experience in Human Resources is preferred.
• Comfortable with HRIS/Timekeeping and other software systems.
• Preferred experience with OPWDD Self Direction program.

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!